Operations Associate
This role is for a fresher or 1 Year Experience based in Bengaluru.
About Yuma
We are an Energy-as-a-Service company on a mission to build a sustainable future where
transportation is accessible, affordable, and carbon-free. Backed by mobility technology company
Magna and India’s largest shared electric micro-mobility player, Yuma, we offer India’s largest
Battery-as-a-Service (BaaS) platform for two-wheelers, helping redefine urban mobility with
reliable, convenient, and efficient access to energy.
Role Summary
As a Monitoring Associate, you will be part of the Network Operations Center (NOC) at Yuma,
ensuring the smooth execution of day-to-day operations of Yuma Batteries in the field. Your role
will include executing operational processes to improve efficiency. Additionally, you will play a key
role in customer support, assisting customers over chat and calls whenever required.
Key Responsibilities
* Operations Management: Oversee daily operations and execute planned strategies for City
Operations.
* Process Execution & Optimization: Understand existing processes, execute them
effectively, and identify areas for efficiency improvements for field staff.
* Field Coordination: Work closely with the field team, evaluate operations, execute
Standard Operating Procedures (SOPs), take corrective actions, and strengthen Yuma’s
on-ground presence.
* Battery Quality Management: Execute projects to maximize the quality and availability of
batteries in the field.
* Control Room Operations: Be part of the control room team to enhance operational
efficiency on the ground.
* Customer Support: Assist customers over chat and phone calls as needed, resolving
queries and ensuring smooth battery operations.
Key Requirements
* Good communication skills in English and Hindi (mandatory).
* 0-1 year of experience in operations management, preferably managing field staff.
* Ability to adapt to the dynamic nature of on-ground operations.
* Preferred backgrounds: E-Commerce, Logistics, or Mobility sectors.
* Willingness to work in night shifts and a 6-day work week.
Shift Details
This role requires working in three rotational shifts (rotating every 15 days):
1. Morning shift: 6:00 AM – 2:00 PM
2. Afternoon shift: 2:00 PM – 10:00 PM
3. Night shift: 10:00 PM – 6:00 AM (WFH)
Location: Bangalore