Senior Project Manager, Service

Who are we?

XNRGY Climate Solutions is a leading North American provider of sustainable design and state-of-the-art manufacturing of custom air handling and liquid cooling systems. With decades of experience in HVAC engineering and manufacturing, XNRGY is uniquely qualified to deliver innovative and energy-efficient solutions that meet the specific needs of a wide range of industries, including hyperscale and modular data centers, healthcare facilities, pharmaceutical labs, semiconductor clean rooms, EV battery manufacturers and life sciences facilities.

Position Overview

The Service Project Manager plays a critical role in bridging tactical execution and strategic service leadership at XNRGY. Reporting to the Quality and Service Director, this role leads key service initiatives — including post-production rework, start-up and commissioning planning, and the development of intake processes for warranty claims and service parts — with a focus on operational excellence, cross-functional collaboration, and continuous improvement.

Key Responsibilities

Project Management & Execution:

• Develop and lead structured project plans for service initiatives, including rework, commissioning, warranty intake, and CRM implementation
• Apply project management methodologies (PMI, Agile, Lean) to ensure timely, cost-effective execution.
• Coordinate cross-functional teams, manage timelines, resources, and risks, and align efforts with operational goals.
• Monitor KPIs and dashboards to track progress, resolve issues, and adapt plans as needed.

Rework Oversight:

• Own the intake and execution of post-production rework for incomplete units, ensuring quality, safety, and readiness for delivery.
• Collaborate with internal teams and external partners to define scope, allocate resources, and manage logistics in compliance with safety standards.

Start-Up & Commissioning Support:

• Lead early-stage planning of commissioning requirements within the Bid-to-Cash process to forecast workload and workforce needs.
• Act as a scouting resource, providing insights to the Field Service Manager for technician scheduling and resource planning.§ Track and report on the On-Time Start-Up & Commissioning KPI; manage financials including labor, travel, and unplanned material costs.

Warranty, Service Parts & Preventive Maintenance Intake:

• Develop, define, and implement a structured intake process to support efficient coordination and execution of warranty claims and service part requests.
• Design and deploy performance tracking tools to monitor service response times and drive continuous improvement.
• Support the integration of intake workflows into service systems for better visibility, accountability, and customer satisfaction.

Performance & Team Leadership:

• Define and monitor KPIs for service execution, warranty resolution, and customer satisfaction.
• Foster a culture of accountability, safety, and continuous improvement.

First 12 Months

• Establish and stabilize structured processes for post-production rework, start-up & commissioning planning.
• Implement tools and frameworks to support proactive service planning and execution.
• Support Hypergrowth: Align service’s processes with the company’s rapid expansion and service calendar.

Candidate Profile

We are seeking a hands-on, analytical and creative builder with a proven track record of developing and scaling service operations from the ground up. The ideal candidate brings deep expertise in service delivery and project management within manufacturing or HVAC environments or has successfully led complex product launches, facility start-ups, or service function deployments in other industries.

This role demands a proactive problem-solver who thrives in fast-paced, cross-functional settings and is energized by creating structure, systems, and processes where none exist. The successful candidate will be comfortable navigating ambiguity, designing scalable solutions, and driving execution with precision and accountability.

Experience

• 8–12 years of progressive experience in service operations, project management, or technical program leadership.
• Proven track record in building or scaling service functions, launching complex products, or setting up operational infrastructure (e.g., manufacturing sites, service departments).
• Experience in manufacturing, HVAC, or other complex industrial environments is preferred, but candidates from adjacent industries (e.g., aerospace, automotive, energy, medical devices) are encouraged to apply.
• Experience with ERP/CRM systems, service management platforms, and performance dashboards.
• Engineering background is preferred but, candidates with strong operational, business, or technical program management experience will be considered.

Why choose XNRGY?

• Competitive salary with STIP (short term bonus incentive plan)
• Medical and dental insurance
• 401 K
• Employee Assistance Program
• A dynamic team, open to change to bring its color
• Modern state of the art facility with Industry 4.0 technology in Mesa, Arizona
• Being part of a green industry transformation
• Fast-growing dynamic environment where entrepreneurial spirit is recognized
• Inclusive and diversity-friendly environment
• Career advancement: XNRGY promotes internal promotion

At XNRGY Climate Systems, we are committed to fostering a diverse and inclusive workplace. We believe that a variety of backgrounds, experiences, and perspectives are essential to driving innovation and achieving success. We welcome individuals who share our passion for sustainability and who are eager to contribute to a more positive environmental future.

Are you ready to join our driven team? Join a company that values courage, community, climate, customer and coherence. Be part of carving our footprint and joining a winning team!