Senior Field Service Technician (AZ, TX, WI)

Company Overview:

XNRGY Climate Solutions is a leading North American provider of sustainable design and state-of-the-art manufacturing of custom air handling and liquid cooling systems. With decades of experience in HVAC engineering and manufacturing, XNRGY is uniquely qualified to deliver innovative and energy-efficient solutions that meet the specific needs of a wide range of industries, including hyperscale and modular data centers, healthcare facilities, pharmaceutical labs, semiconductor clean rooms, EV battery manufacturers and life sciences facilities.

Position Overview:

At XNRGY, Field Service Technicians play a critical role in delivering high‑performance HVAC solutions to some of the most demanding data centers and industrial environments in North America. As part of our growing Service organization, you will be at the center of post‑production operations, bringing precision, technical expertise, and customer‑focused execution to every project.

Our Service Technicians support three essential phases of the unit lifecycle:

1. Rework & Completion – ensuring units arriving from the factory or through logistics handling are fully ready for field deployment
2. Start‑Up & Commissioning – performing the functional, electrical, mechanical, and controls verification required for equipment launch (L2–L5)
3. Service After Commissioning – supporting customers with warranty repairs, field troubleshooting, preventive maintenance, and technical guidance.

Across all levels, this is a hands-on field role requiring strong problem-solving skills, a commitment to safety and quality, and the ability to work efficiently at customer sites. You will collaborate closely with our Project Managers, Service Coordinators, QHSE team, and a dedicated Workforce Management function that supports training, competency development, and deployment.

Whether you are early in your HVAC career (Jr. Field Service Technician S1), developing into an independent field expert (Field Service Technician S2), or acting as a senior technical leader for complex commissioning activities (Sr. Field Service Technician S3), XNRGY offers opportunities to grow your capabilities, work with cutting-edge technology, and contribute directly to customer satisfaction and organizational success.

We are rapidly scaling to support hyperscale growth and are seeking professionals who thrive in fast-paced environments, value teamwork, and take pride in delivering safe, high‑quality service in the field. If you want to be part of a team that combines technical excellence, safety leadership, and customer focus, we’d like to meet you.

The Sr. Field Service Technician is the senior field technical lead responsible for complex execution across all buckets, with mastery of L4–L5 commissioning. Must support both CRAH & Chiller.

Reporting Structure:

• Hard-line: Senior Service Workforce Manger
• Dotted line: Field Service Project Lead/Manger

Key Responsibilities:

Rework & Completion

• Scope and plan complex rework
• Supervise S1/S2 and external contractors
• Provide structured feedback to Engineering and Manufacturing

Start-Up & Commissioning

• Lead L2–L5 commissioning
• Troubleshoot complex technical issues
• Oversee customer handover
• Mentor

S1/S2Service After Commissioning

• Handle complex escalations
• Conduct detailed RCA
• Support service parts identification and customer advisory

Leadership Responsibilities:

• On-site leadership
• Ensure safety compliance
• Support PM/Lead with readiness

Qualifications:

• 6–10+ years HVAC field experience
• EPA 608 Universal
• OSHA 30Advanced controls troubleshooting
• Ability to meet extensive travel requirements, including a two‑week deployment followed by one week off rotation
• Flexibility to support extended work schedules while at customer locations, based on project needs