Manager, Employee Services - WWF International

Zeist, Netherlands

Want to make a positive difference to the future of people and our one shared home, the Earth? Working at WWF could be your opportunity of a lifetime.

All around the world, people are waking up to the devastating impacts of climate change and nature loss. The situation today is worse than the darkest predictions of just ten years ago, pushing billions of people to the edge and threatening lives and livelihoods. At WWF, we are facing our biggest crisis – and our biggest ever opportunity – to create a better future for people & nature. With over 60 years of experience and an active presence in more than 100 countries, we work to achieve both on-the-ground and global policy action, from protecting and restoring species and their habitats, to transforming markets and policies toward sustainability. Our people come from hugely diverse backgrounds & with a variety of expertise, ranging from conservation science & advocacy to HR and finance. We welcome applications from anyone who believes they can help us tackle this enormous global challenge & drive the urgent conservation impact needed to restore our planet.

What We Do

We are an independent conservation organization, striving to sustain the natural world for the benefit of people and the ecosystem. From individuals and communities to businesses & governments, we are part of a growing global movement calling for bolder action on climate and nature, demanding that world leaders set nature on the path to recovery by 2030. WWF works to address the most dominant drivers of nature loss through system-wide changes in how food and energy are produced and consumed, and in how financial systems are structured. By implementing change in every country, we aim to drive visible and positive impacts on the ground, helping to restore nature in the most critical places around the world, from the Amazon to the Coral Triangle. Engaging everyone means addressing the barriers to participation faced by some groups in society, including local communities. Conservation will only be sustainable if it is owned by, and benefits, local people. That’s why Indigenous Peoples and local communities must be at the centre of action on climate and nature. WWF is committed to using its resources & global network to support these communities in creating together the most effective solutions where they live. Humanity is still in time, we have a clear pathway to solve this crisis. At WWF, we call on everyone to join the global movement, change how we live, and take action now.

WWF International global recruitment team are exclusively managing this vacancy. We kindly ask that you do not contact the local office on this position.

LOCATION: Flexible with preferred locations WWF INT HUBS

1 MISSION OF THE DEPARTMENT

To build a thriving, future-ready WWF workforce by ensuring that people at all levels have the skills, capabilities, and development pathways needed to deliver the WWF Strategy.

Embed WWF’s core values and standards to strengthen the culture and create the right working environment across the Network.
Develop and maintain People & Culture (P&C) standards, policies, systems, and platforms that attract, develop, and retain the right people for the organisation.
Create the conditions for high performance, ensuring that staff can perform at their fullest potential and maximise their contribution to WWF’s conservation goals.

2 MAJOR FUNCTIONS

The post holder will have overall oversight, control, and supervision of monthly payroll operations for both Global and Local contracts, ensuring accuracy and timely payments in all countries and developing reports and dashboards as necessary. They will lead the effective management of the P&C helpdesk ticketing system, driving prompt ticket triage, assignment, and resolution to enhance employee experience, CSAT, and employee net promoter score.

The post holder will be responsible for the control, supervision, and optimisation of People & Culture administrative processes and procedures, including the maintenance of employment contracts in compliance with local employment regulations.

Act as product manager for the core HR and Absence Management HRIS modules, ensuring data accuracy, regular reporting, and continuous improvement and optimisation in collaboration with HRIS and GTDS teams.

The post holder will be responsible for providing expert support and guidance to Business Partners and P&C partners in hosting offices on issues pertaining to the complexities of the Secretariat employment model. Additionally, this role will coordinate the management of global relationships with external service providers, overseeing contractual matters, issue resolution, contract renewals, and the monitoring of service quality, while also leading a small team of specialists.

3 Major Duties and Responsibilities

Payroll Administration, Request Management, Contracts & Onboarding:

Supervision and control of end-to-end payroll processes for offices with global and local contracts (full Secretariat population), which includes internal & external providers & employee relationships.
Ensures that offices with Local contracts apply the correct contractual changes in their local payroll.
Responsible for global and local contract alignment across countries, according to local regulations and in line with our organisational policies
Management of the P&C helpdesk request management system, driving prompt ticket assignments, escalations and resolutions that improve overall employee experience.
Ensures that all changes related to the employee lifecycle are correctly captured and formalised from an operational point of view.
In liaison with onboarding specialist and other relevant stakeholders i.e. external payroll providers, ensure that all new hires have a seamless onboarding experience with contracting, policies and payroll

Cross-Functional Collaboration (Internal & External) & Team Management:

Supports, develops and advises team members, managing workload and queuing tickets promptly and ensuring that they are motivated, able to deliver and achieve their objectives.
Liaises closely with Head C & B to ensure up to date information on global and local benefits.
Manage collaboration with external providers (Payroll, insurance, immigration): following up on contracts conditions/renewals, negotiation issues, visas, accurate invoice processing, etc.
Focal point for internal P&C communities regarding global coverages, health, pension, new location etc
In collaboration with P&C Business Partners, work on employee relations issues, and coordinate with internal and external legal counsel if needed.
Provides daily support, guidance to P&C BPs, managers and employees.

Data Accuracy & Reporting, Product Ownership, Policies & Continuous Improvement:

Responsible for maintaining, optimising and streamlining all Employee Services processes related to Payroll, insurance, P&C Administration and contracting documents.
Manage relocation processes effectively, ensuring adherence to policy, practices and procedures.
Compliance with data protection and confidentiality whilst ensuring that all staff contracts/changes are processed, reflected in HRIS system and filed confidentially in an efficient and optimised way.
Owns product management for core HR and Absence Management modules, conducts regular data accuracy audits, optimises processes, provides training, and recommends improvements as needed.
Provides monthly recurrent & specific P&C dashboard reports and analysis to enable decision-making
Manage the development, review and update of P&C policies & procedures in line with employment law, legislative changes or organisational requirements, driving communications on changes.
Train managers & staff on policy interpretations, compliance, implementation and org risk mitigation.
Support P&C continuous improvement projects globally & as assigned by Director Shared Services.
Develop standard operating procedures for all relevant P&C processes and ensure adherence to agreed client-level SLAs as part of expectations management

4 PROFILE

Required Qualifications

Degree in HR, Psychology or equivalent (emphasis on payroll management & shared services preferred)
Minimum of 7 years’ experience in Human Resources areas with a high understanding of multi-country payroll structures, contracts management and employment law
Strong experience in managing complex requests and management of diverse expectations from multiple communication channels at an international organisational level
Experience of working in an HR shared services environment and remotely handling distributed staff across various locations globally.
Strong experience and knowledge of employment law
Assoc CIPD qualified or higher OR other relevant/equivalent HR professional certification (preferred)

Required Skills and Competencies

Strong ability and agility to think outside the box and through a complex model
Capacity to find solutions adapted to multiple different requests and expectations.
Experience of working with virtual teams at international level.
Experience of developing and implementing process improvement interventions.
Service-oriented, empathetic and flexible.
Excellent communicator & great team player.
Strong experience of data reporting and analytical skills.
Absolute discretion & confidentiality.
Excellent organisational and administrative skills.
Fluency in English and French (an advantage).
Interest in conservation and WWF's work.
Embraces the WWF mission and values of the organisation: Courage, Integrity, Respect & Collaboration.

PLEASE SEE FULL VACANCY AND HOW TO APPLY IN OUR WEBSITE

Manager, Employee Services | Dayforce Jobs