Supporter Relations Assistant, Fundraising
Reports to: Telemarketing Manager / Membership Team Leader
About WWF Singapore
World Wide Fund for Nature (WWF) is one of the world’s largest and most respected independent conservation organisations. WWF’s mission is to stop the degradation of the earth’s natural environment and to build a future in which humans live in harmony with nature. As one of WWF’s international hubs, WWF-Singapore supports a global network spanning over 100 countries. WWF Singapore works closely with local stakeholders towards a greener and more sustainable Singapore and the region around us. We work to address key conservation areas, such as climate change, sustainable finance, deforestation, illegal wildlife trade, marine conservation, and sustainable production and consumption, through collaboration, education and outreach efforts involving the community, businesses, and governments. For more information, please visit wwf.sg.
Major functions
We are looking for an enthusiastic Supporter Relations Executive to raise funds and address our supporters’ concerns and needs in a fast-paced environment. You will be responsible for influencing existing or potential supporters to contribute to WWF-Singapore’s cause. A successful Supporter Relations Executive must be friendly and persuasive. You must be able to understand the supporters’ requirements and interests. The ideal candidate will also be patient and cool-tempered to deal with objection handling. The goal is to promote WWF-Singapore’s growth by helping the organization to raise more funds and by providing excellent service to our existing pool of donors and supporters. You will be part of a fast-expanding and cross-functional team based in Singapore, one of WWF’s global hubs. Open collaboration, teamwork and inclusivity are at the heart of our work at WWF Singapore and our global network of 160 offices.
- Contact existing, potential and lapsed supporters via phone to effectively communicate
- Create awareness and interest in WWF’s conservation efforts and be the voice of WWF to people
- Ensure that all data is handled with sensitivity and in accordance with Data Protection legislation
- Provide excellent supporter service and ensure supporter/donor satisfaction
- Be well-versed with WWF’s objectives for awareness and education to the prospective donors
- Maintain excellent relationships with all contacts ensuring high and positive brand awareness
- Attend regular training and contribute to discussions for improvement
- Ensure relevant feedback and/or complaints are recorded and feedback to supervisor Manager to
You can expect:
- Fun! Positive vibes in an energetic work environment
- Dynamism! No two days are the same
- Fairness! Everyone has an equal chance to progress
- Training! Learning on-the-job with 1-on-1 coaching
- Development! Personal growth by honing your soft skills
- Opportunity! To write your own paycheck
- Community! #togetherpossible
- Minimum ‘O’ Level; fresh pass outs are welcome to apply
- Excellent spoken English and fluency in another language, such as Tamil, Malay or Mandarin, is
- Experience in sales, telesales or customer service will be an added advantage
- Good conversation skills and ability to connect with and influence people at all levels
- Experience using call centre softwares, such as ContactSpace, will be an advantage
- Self-motivated with a high focus on performance and desire to exceed targets
- Passionate about conservation will be an added advantage
- Continuous learner who is open to feedback and coaching
- Strong team player
This job description covers the main tasks and conveys the spirit of the sort of tasks that are anticipated proactively from staff. Other tasks may be assigned as necessary according to organizational needs.
Interested applicants should submit their updated CVs and cover letter to hr@wwf.sg. Please indicate the position being applied for in the subject line.