Vistor Centre Officer (1-year contract)

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World Wide Fund for Nature

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Hong Kong, Hong Kong

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30+ days ago

WWF is the leading conservation organisation in Hong Kong in terms of its advocacy work and on-the-ground conservation activities, to public involvement in nurturing a green generation. Mai Po Nature Reserve has been managed by WWF-Hong Kong since 1983. With its high diversity of wetland habitats including gei wais, mangroves, intertidal mudflats and reedbeds, the reserve is an important habitat and staging site for waterbirds. Some 60,000 birds make their annual winter migration to roost in Deep Bay. In 1995, the reserve and the Inner Deep Bay wetlands were recognized as a Wetland of International Importance under the Ramsar Convention. Visitors to Mai Po can experience nature first-hand, enriching their knowledge of Hong Kong’s natural environment and sustainable development.

Our mission continues as we aim stop the degradation of our planet’s natural environment and build a future in which people can live in harmony with nature. WWF is working in partnership with business Government, business and the community to Transform Hong Kong into Asias most sustainable city. ​

We need knowledgeable, talented people who are passionate about engaging and inspiring others. People who share our optimism that it’s possible to change the world for the better. People who are determined to make a difference.

Are you one of those people? Then we’d love you to join us!

This position is on a 12-month contract basis reporting to the Visitor Centre Manager. The position provides visitor services in the operation of Hoi Ha Visitor Centre (HHVC) and manages the daily operation of the reception counter and interpretation at the exhibition hall; guiding land-based public eco-tours and developing centre-based workshops/activities related to ocean conservation.

Duties and Responsibilities:
Provides day-to-day visitor services at the reception counter and exhibition hall. Provides and administers both on-site and off-site enrolment service for the centre activities, including but not limited to, public eco-tours, workshops, and festive events.
Provides backup service and supports school tours and other types of tours.
Supports the development, delivery, and enrolment of centre-based educational workshops, exhibitions, and festive events. for families, the general public, and community groups. Handles enquires and carries out customer feedback surveys
Controls the vehicular flow in HHVC to facilitate the smooth flow of traffic, and coach parking, ensures no unauthorized parking in and near the centre, and ensures the safety of visitors when using centre facilities.
Conducts inspection and arranges equipment maintenance and exhibits of the HHWMPVC with contractors.
Communicates closely with the Cleansing Contractor to keep HHVC clean and tidy all the time.
Implements proper security measures for all activities delivered at and through HHVC, as well as all data collected through the check front visitor enrolment system.
Implements visitors' health and safety policy according to government standard
In addition to HHVC, provides assistance to other visitors of Hoi Ha Wan Marine Park.

Required Functional Skills:
Possession of post-secondary education qualification in natural science, or any discipline related to environmental conservation;
Having at least one year of experience in guiding nature education activities or customer service. Experience in marine conservation, plants and animals and science popularization will be an advantage.
Proficiency in Cantonese, English and Putonghua.
Possession of a First Aid Certificate will be an advantage;
Proficiency in MS Office;
Physically fit for outdoor work;
Working during weekends and holidays will be required as per the working schedule;

Required Behavioural Skills:
A team player with good organizing, communication, and interpersonal skills. Accepts personal and team responsibility, and shows civility and respect to colleagues.

The work location of this position is at the AFCD Hoi Ha Wan Marine Park Visitor Centre, Sai Kung. Daily Transportation is available on WWF vehicles from Ma On Shan.

This position is on a 12-month contract basis with scheduled work in the outdoors and at weekends and on holidays as required.

Interested candidates, please submit your application through