Visitor Experience Officer (Island House, Tai Po)

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World Wide Fund for Nature

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Hong Kong, Hong Kong

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19 days ago

WWF is a global conservation organization, with a global network active in more than 100 countries. WWF’s mission is to build a future in which humans live in harmony with nature. WWF-Hong Kong has been working since 1981 to deliver solutions for sustainable living and protection of biodiversity through Conservation, Carbon Footprint and Education programmes. For more information, please visit:

Transforming Hong Kong into Asia’s most sustainable city. That’s our vision and together we can make a difference and build a future where people and nature thrive.

We need knowledgeable, talented people who are passionate about engaging and inspiring others. People who share our optimism that it’s possible to change the world for the better. People who are determined to make a difference.

Are you one of those people? Then we’d love you to join us.

Principal Functions and Purpose of the position

This position supports the Operations Manager in delivering front-of-house and back-of-house services at WWF Island House Conservation Studies Centre to maintain the centre's operations. This involves operating the Panda Shop, coordinating and guiding eco-tour, creating visitor experience, and maintaining the building and surrounding area standards.

Duties and Responsibilities

Customer-focused - Front of house

Responsible for Panda Shop operations, including providing retail service and managing the POS and inventory system to maintain accurate retail and inventory records.
Support outdoor pop-up events to maximize contribution towards conservation and education through recruiting new members and donors.
Manage the activities bookings system to coordinate booking and prepare for upcoming events.
Meet and greet visitors and customers, proactively engaging with them by introducing the WWF brand, products, and services, including eco-tours, public events, and other activities across all centres.
Prepare and conduct eco-tour for walk-in visitors and conduct post-tour follow-up with customers to promote other WWF experiences and products.
Support Operations Manager to deal with memberships, subscriptions, enquiries, feedback, and customer complaints.
Ensure all facilities and services are available as scheduled.

Quality of Service / Administration - Back of house

Responsible for centre opening and closing.
Responsible for room, venue, and catering setting before events and basic clean up after events
Perform regular inspection of premises and equipment for preventative reporting and formulate action to maintain the premises, plants, machines, and other equipment are in good condition.
Support Manager to assess health and safety and the cleanliness of premises.
Ensure proper storage of workshop and operation materials and equipment.
Support and WWF activities and other ad-hoc duties as required.

General Requirements

Holder of vocational training diploma in hospitality or customer service-related discipline.
Minimum 1 year of work experience in retail, customer service, or event operations.
Experience in using a POS system is preferred.
Experience in leading and coordinating visitor tours or group activities is preferred.
A Responsible, proactive, and customer-oriented person with a pleasant and outgoing personality
A team player with good organizing, communication, and interpersonal skills.
Good command of Chinese and English
Physically fit to perform outdoor duties and willing to work in adverse weather conditions.
On shift working arrangement to support duty on weekends and public holiday is a must.

Interested candidates, please submit your application through

This is a local position to be based in Island House, Tai Po, Hong Kong.

We offer a 5-day work week and competitive rewards and benefits package to the right candidate. Interested parties please apply with a full resume, stating your present and expected salary and available date. Only shortlisted applicants will be notified.

WWF, the World Wide Fund for Nature, a non-profit organization, headquartered in Switzerland, is one of the world’s most recognizable and respected independent conservation organizations.

To find out more about us, please visit our website at now.