AWS-ForgeRock L2 Support Engineer

Organization icon

World Resources Institute

Location icon


Clock icon

30+ days ago

RE : AWS-ForgeRock L2 Support Engineer

Plano, TX

Long-term Contract

Client : TMNA

Job Description:

Must Have -

  • Manage, Maintain and Support ForgeRock IAM Platform Env (including Production) hosted on AWS Cloud.
  • Provide high quality technical support to ensure a timely and appropriate response and resolution to tickets logged.
  • Identify and resolve technical issues with ForgeRock products.
  • Create concise problem definitions for all tickets about the configuration and administration of ForgeRock products, reporting bugs when encountered.
  • Develop support documentation, when appropriate, to summarize common support issues.
  • Collaborate with wider Product Support, Sustaining and Engineering teams to identify root cause and solutions.
  • Flexibility to plan work schedule and provide technical support per project needs
  • Ability to communicate first hand analysis/root cause/estimated fix to multiple teams across Operations communication channels
  • Ability to provide written and verbal communications across
  • Must have hands on experience on multiple ForgeRock Protocols
  • Through knowledge on integrating and implementing different kinds of applications, like web , java, mobile etc in different environments.
  • Should have knowledge on developing the components and workflow.
  • Must be aware of end -to end knowledge and understanding of complete flow from dev to production.

Good to Have but not Mandatory

  • Familiarity with tools – CloudWatch, RockMon, AppDynamics, New Relic, Kubernetes
  • Amazon Web Services
  • Familiarity with DevOps


  • Experience managing Identity and Access Management solutions.
  • Minimum 5+ Years of experience in Identity, Access Management and Directory services.
  • Minimum 3+ years of using ForgeRock products (preferred). IAM – ForgeRock OpenAM, OpenDJ, OpenIG, OpenIDM, Active directory
  • Solid understanding and experience with ForgeRock Access Management, Directory Services, Identity Management, and Identity Gateway


  • Good to have a Forgerock certification

Job Type: Contract

Salary: $70.00 - $75.00 per hour


  • 8 hour shift


  • AWS: 3 years (Preferred)
  • Identity & access management: 5 years (Preferred)
  • ForgeRock products: 3 years (Preferred)

Work Location: Remote