Supporter Audience Journey Manager

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Woodland Trust

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Grantham, United Kingdom

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25 days ago

The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.

The Supporter Audience Journey Manager is responsible for owning, planning, developing, delivering, and evaluating effective supporter journeys for key audiences to help grow supporter retention and income for the Trust. Working with several other audience owners, the Supporter Audience Journey Manager operates as the main point of contact for a number of stakeholders across the Trust and ensures all activities are delivered in accordance with the Supporter Journey Plan, internal processes and the data and fundraising compliance frameworks. The role is pivotal in planning and adapting journeys using data, insight and ongoing evaluation in order to facilitate effective solutions to drive increased supporter income, engagement and loyalty.
This is a hybrid role with the expectation of working from home as well as attending our Grantham office around twice a month.


You’ll be an articulate and persuasive communicator who possesses the ability to ask questions that lead to real insights and be able to turn insight into actions. You’ll be able to work with others to deliver communication planning and flawless delivery, across departments, in a timely and effective way being accountable for the results
You will ideally have experience of delivering supporter journeys to grow support and income including direct, digital, social and experiential alongside a good understanding of the principles underlying Charity Commission regulations, GDPR, other applicable legislation and best practice


There’s no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home.

At the Woodland Trust, we believe everyone deserves to have their lives enriched by trees and woods.
We also believe that our organisation should reflect and represent the full richness of human diversity in terms of background, identity, ability and circumstance. As groups of people currently underrepresented as Woodland Trust employees, we are particularly keen to receive your application if you are Black, Asian or minority ethnic, disabled or under 25. We are measuring our success in redressing this.
We are open to discussion of any adjustments or flexible working arrangements you may need to achieve your full potential at any stage of the process, and if you are successful in gaining a position with us, during employment.
We promise the only thing we assess within your application is how you have demonstrated your suitability for the job, and nothing else.

We reserve the right to close this vacancy early if we find the suitable candidate before the closing date.