Support Services Administrator Apprentice
The Woodland Trust is looking for two Apprentices who will help provide administrative and customer service support within our Support Services Team.
- In this role you will learn how to:
- Handle inbound and outbound calls for multiple areas
- Manage our mailboxes and how to respond to supporter queries
- Prepare and send letters in response to our supporters
- Process payments using a number of payment platforms
- Ensure compliance
- Process non-financial and financial transactions`
- Sort, open, process and scan incoming and outgoing post
- Capture and maintain sensitive supporter information through our database
- Pack and send fulfilment orders including printing multiple letters
- Be an ambassador for the apprenticeship scheme and positive representative for Support Services and mentor to future apprentices
- Help provide an excellent experience and service for our supporters
- Foster effective relationships internally and externally to engage with a range of audiences and individuals
- You will undertake the Business Administration Level 3 Apprenticeship.
- You have an enthusiasm for the environment and share our core values-Grow Together, Explore, Focus and Make it Count
- You know how to manage your time effectively
- You will have good communication skills, both verbal and written
- Know how to answer calls while being polite and have the ability to communicate effectively
- You will have good attention to detail
- A good standard of numeracy and literacy is required
- You will have great enthusiasm and initiative, with a positive outlook and a willingness to learn
- GCSE English and Maths at Grades 4 - 9 or equivalent.
- Additional Requirements: Whilst we welcome candidates who have previous qualifications, these cannot be in a field related to the apprenticeship due to a crossover in learning.
- Enhanced Employer Pension
- Life Assurance
- Flexible & Hybrid Working Options
- Generous Annual Leave
- Enhanced Parental Pay
- Employee Assistance Programme
About Us: The Woodland Trust is the UK's leading woodland conservation charity and is dedicated to creating a world where trees and woods thrive for both people and nature. Our mission involves engaging and inspiring individuals to contribute toward tackling the nature and climate crisis through the protection, restoration, and creation of essential woodland habitats.
Commitment to Diversity & Inclusion: To achieve our vision of a world where woods and trees thrive for people and nature, we need to better reflect society and the communities we work in. All people, no matter their background, identity, ability, or circumstance, should benefit from trees.
People of colour and disabled people are currently under-represented across the environment and conservation sector. If you identify as a person of colour and/or disabled, we particularly encourage you to apply.
Please contact us to discuss any additional support or adjustments you may need to complete your application.
Application Advice: For fairness we keep our candidates’ personal details hidden from the hiring managers, so we will not ask you for your CV until shortlisting is completed. Make sure that your Personal Statement clearly shows why you are interested in applying for the apprenticeship and share with us your passion for the role.
Even if you don't meet every requirement of the role, we would encourage you to apply.
Apply Now: If you're ready to make a difference and grow with us, send in your application today. We might close the job opening early if we get a lot of applications, so it's a good idea to apply soon. If we do close the advert early, and you have an application in process, we will email you prior to closing to give you time to complete.
If are shortlisted, we will ask you to complete a video interview where we ask you four simple questions (and a practice question).
Interviews will be held In Person at our Grantham office w/c 16th June 2025.
For queries relating to this new opportunity please email recruitment@woodlandtrust.org.uk