Customer Communications Manager - Memberships
ABOUT US
The Woodland Trust is the UK’s leading woodland conservation charity. We want to see a world where trees and woods thrive for people and nature. The Trust engages and inspires people to make their difference tackling the nature and climate crisis helping protect, restore and create our vital woods and trees.
THE ROLE
As part of the Retention and Engagement team, the Customer Communications Manager (known internally as Membership Communication Manager) supports the retention of members and the wider membership provision through the creation of journeys delivering an outstanding member experience increasing supporter satisfaction, engagement and long-term commitment.
This post is responsible for leading the member communications strategy and execution of appropriate communications to members (circa 300,000). The Customer Communications Manager will be required to work closely with colleagues to ensure our members receive timely communications in a way they wish to receive them. With the timely introduction of a new CRM system, it would be desirable for the postholder to have experience in the marketing angle of implementing a new CRM as this will impact future ways of working and communicating with our members.
This is a Hybrid working role, where you’ll work part of your time at home and part of the time from our Head Office based in Grantham, Lincolnshire. Our Hybrid Working Policy is flexible, and the frequency of time spent in your contracted office will vary across teams and job roles.
THE CANDIDATE
Understanding the membership audience, their behaviours and motivations, you will be able to project manage communications for our members to receive that inspire them to stand up for our cause. Your ability to interpret reports and statistics enhancing future communications will be vital to this role.
You will be robust, resilient, assertive and able to adapt to a fast -paced environment. You will demonstrate strong communication skills and attention to detail as you will be working with internal and external colleagues often from initial concept through to distribution using your previous experience in a communication role.
You will have experience of delivering member or supporter communications through a variety of on and offline channels and therefore require effective copy and proofing abilities and a track record of working with suppliers and agencies particularly print fulfilment ..
WHAT TO EXPECT BY JOINING A TEAM AND MAKING A DIFFERENCE
There’s no other organisation like the Woodland Trust. Joining the team you will be making your contribution to tackling the nature and climate crisis. In return, we recognise and value our people. You'll have our full support, training and opportunities for professional development, along with a contributory pension, life assurance, good holiday allowance and the opportunity to work flexibly from home.
OUR COMMITMENT TO DIVERSITY & INCLUSION
At the Woodland Trust, we believe everyone deserves to have their lives enriched by trees and woods.
We also believe that our organisation should reflect and represent the full richness of human diversity in terms of background, identity, ability and circumstance. As groups of people currently underrepresented as Woodland Trust employees, we are particularly keen to receive your application if you are Black, Asian or minority ethnic, disabled or under 25. We are measuring our success in redressing this.
We are open to discussion of any adjustments or flexible working arrangements you may need to achieve your full potential at any stage of the process, and if you are successful in gaining a position with us, during employment.
We promise the only thing we assess within your application is how you have demonstrated your suitability for the job, and nothing else.
We reserve the right to close this vacancy early if we find the suitable candidate before the closing date.