Interventions Manager
Act on Energy,
Position Interventions Manager
Location Office based, Ardens Grafton
Salary £35,762 – £39,474
Hours 37.5 Hours per week / Monday - Friday 09:00 - 17:00
How to apply Send your CV and a covering letter to humanresources@actonenergy.org.uk with the subject head of AOE-IM01
About Us
Act on Energy is a leading energy advice charity, working across Worcestershire, Warwickshire and the wider West Midlands. We may have energy in our name – but it’s people at the heart of our organisation, because our vision of eliminating fuel poverty and reducing carbon emissions is good for everyone, and our planet.
We work tirelessly with our partners and local communities to tackle the causes of fuel poverty and help mitigate its impacts, while supporting the transition to net zero. By joining Act on Energy, you'll become part of a dedicated and ambitious organisation committed to improving lives through practical energy solutions.
The Role
The Interventions Manager will lead the delivery of Act on Energy's domestic energy efficiency, retrofit and financial intervention programmes across the West Midlands. The postholder will be responsible for managing a team of Interventions Officers, overseeing programme delivery, ensuring compliance with funding and quality standards, and developing strong relationships with local authorities, contractors, funders and strategic partners.
The role requires strong leadership, project management expertise and the ability to manage multiple programmes simultaneously while maintaining excellent customer outcomes and achieving contractual targets.
Duties And Responsibilities
You will be responsible for:
Leadership and Team Management
Personal Attributes
Position Interventions Manager
Location Office based, Ardens Grafton
Salary £35,762 – £39,474
Hours 37.5 Hours per week / Monday - Friday 09:00 - 17:00
How to apply Send your CV and a covering letter to humanresources@actonenergy.org.uk with the subject head of AOE-IM01
About Us
Act on Energy is a leading energy advice charity, working across Worcestershire, Warwickshire and the wider West Midlands. We may have energy in our name – but it’s people at the heart of our organisation, because our vision of eliminating fuel poverty and reducing carbon emissions is good for everyone, and our planet.
We work tirelessly with our partners and local communities to tackle the causes of fuel poverty and help mitigate its impacts, while supporting the transition to net zero. By joining Act on Energy, you'll become part of a dedicated and ambitious organisation committed to improving lives through practical energy solutions.
The Role
The Interventions Manager will lead the delivery of Act on Energy's domestic energy efficiency, retrofit and financial intervention programmes across the West Midlands. The postholder will be responsible for managing a team of Interventions Officers, overseeing programme delivery, ensuring compliance with funding and quality standards, and developing strong relationships with local authorities, contractors, funders and strategic partners.
The role requires strong leadership, project management expertise and the ability to manage multiple programmes simultaneously while maintaining excellent customer outcomes and achieving contractual targets.
Duties And Responsibilities
You will be responsible for:
Leadership and Team Management
- Lead, motivate and develop the Interventions Team to deliver high-quality services and achieve programme objectives.
- Provide day-to-day management, supervision, coaching and performance management of team members.
- Conduct regular one-to-one meetings, appraisals and personal development planning.
- Foster a positive, collaborative and high-performing team culture.
- Allocate workloads and resources effectively to ensure service delivery targets are achieved.
- Lead the planning, implementation and successful delivery of intervention programmes from inception through to completion.
- Develop and monitor project delivery plans, budgets, milestones, risks and performance indicators.
- Ensure programmes are delivered on time, within budget and in accordance with contractual requirements.
- Identify opportunities to improve service delivery, customer experience and operational efficiency.
- Prepare reports for senior management, funders and external stakeholders.
- Ensure full compliance with PAS 2035, PAS 2038, TrustMark requirements, funding guidance and all relevant legislation.
- Monitor contractor performance and quality standards through audits, reviews and performance meetings.
- Develop and implement quality assurance processes to maintain high standards across all interventions.
- Manage programme risks and ensure appropriate governance arrangements are in place.
- Develop and maintain productive relationships with local authorities, contractors, housing providers, community organisations and funding bodies.
- Represent Act on Energy at regional meetings, partnership boards and networking events.
- Identify opportunities for collaborative working and future programme development.
- Support business development activities and contribute to funding applications where appropriate.
- Oversee the administration of intervention programmes, ensuring applications are processed efficiently and accurately.
- Monitor CRM systems and programme data to ensure records are complete, accurate and compliant.
- Ensure customer eligibility assessments, documentation and contractor referrals are managed effectively.
- Monitor programme performance against KPIs and take corrective action where necessary.
- Oversee the planning and delivery of promotional campaigns, public engagement events and stakeholder training.
- Ensure Act on Energy's services are promoted effectively across the region.
- Support initiatives that increase awareness of energy efficiency, retrofit and fuel poverty support.
- Ensure compliance with the UK General Data Protection Regulation (GDPR) and Data Protection Act.
- Ensure all activities comply with Health and Safety legislation and Act on Energy policies.
- Contribute to organisational planning and continuous service improvement.
- Attend internal and external meetings as required.
- Support the development of new programmes and funding opportunities.
- Promote equality, diversity and inclusion across all aspects of service delivery.
- Demonstrate commitment to continuous professional development and organisational learning.
- Undertake any other duties appropriate to the level of the post.
Personal Attributes
- Passionate about reducing fuel poverty and improving energy efficiency.
- Strong leadership skills with the ability to motivate and inspire others.
- Strategic thinker with excellent organisational and planning skills.
- Customer-focused with excellent interpersonal skills.
- Adaptable, resilient and solutions-focused.
- Committed to continuous improvement and innovation.
- Significant experience managing projects or programmes within housing, retrofit, energy efficiency, sustainability or a related sector.
- Experience of leading, supervising or managing staff and developing high-performing teams.
- Strong understanding of project management principles and programme delivery.
- Excellent stakeholder management skills with experience working alongside local authorities, contractors and partner organisations.
- Knowledge of PAS 2035, PAS 2038, TrustMark and domestic retrofit funding requirements.
- Experience managing budgets, contracts and programme performance.
- Excellent written and verbal communication skills with the ability to present information to a wide range of audiences.
- Strong analytical and reporting skills with experience using CRM and Microsoft Office applications.
- Ability to prioritise competing demands and manage multiple projects simultaneously.
- Commitment to equality, diversity and safeguarding.
- Full UK driving licence with access to a vehicle.
- Level 3 Retrofit Advisor qualification or higher. PRINCE2, APM or other recognised project management qualification and/or project experience.
- Experience of managing grant-funded programmes.
- Knowledge of renewable technologies including heat pumps, solar PV and battery storage.
- Experience working within the charity or public sector.
- Experience developing funding bids or supporting programme growth.
- Understanding of procurement and contract management.