Collections/AR Specialist

About WhiteCrow

We are global talent research, insight, and sourcing specialists with offices in the UK, USA, Singapore, Malaysia, Hong Kong, Dubai, and India. Our international reach has helped us to understand and penetrate specialist markets at a global level. In addition to this, our service is also extended to complement our client’s in-house talent acquisition teams.

About our client

Our client is a global leader in sustainable climate solutions, helping reduce carbon emissions and improve energy efficiency across commercial, industrial, residential, and refrigeration sectors. They tackle global challenges like climate change and energy demand through innovations in low-impact refrigerants and efficient heating, cooling, and cold chain systems.

With 18,000 employees across 40+ countries, they combine global reach with local expertise. Backed by over 200 million installations, their industry-leading brands deliver reliable, scalable solutions. Their commitment to innovation and sustainability makes them a trusted partner worldwide.

As an Collections/AR Specialist, you will be responsible for...

• Providing excellent credit and collection activities to customers.
• Applying knowledge and system resources to walk through customers and verify symptoms and issues.
• Reviewing and releasing orders related to assigned accounts that are placed on hold in a timely manner.
• Ensuring individual transaction management is based on client agreements.
• Escalating delinquent customers to the team leader, supervisor, and division POC for warranty cancellation, credit hold, credit limit decrease, etc.
• Assisting in the training of new hires and/or collection trainees.
• Collaborating with the team to generate operational improvement initiatives that strive to improve the team's efficiency.

What you already have...

• 1-3 Years of Exp.
• BS Accountancy or Any Finance Course with Accounting Knowledge
• Working Knowledge and understanding of job specific tasks and procedures, with some ability to apply knowledge to solve routine problems
• Performs moderately complex tasks and follows established procedures.
• Requires some problem solving skills and may seek guidance for more complex issues.
• Works under general supervision and may have some autonomy in decision making within established guidelines.
• Interacts with various stakeholders within the team or department and communicates effectively.
• Expected to have no leadership skillset.
• Follows business practices, process and procedures.
• Expected to have discernment and can suggest ideas to improve ways of working.
• Can able to express thoughts, opinion and ideas within the function
• Flexibility not yet manifested.