We are searching for a Customer Service Rep II on behalf of our client. This is a 1 yr. contract assignment. (W-2) This position requires some decision making to respond to and resolve routine and non-routine customer requests, inquiries and complaints about billing, policies, etc. with knowledge of corporate procedures & policies.


Location: Houston, Texas 77002

This is a 1 yr. contract assignment. (W-2)


Responsibilities

  • Position emphasizes public relations and effective revenue risk management. Handles situations, which may require adaptation of response.
  • Provides direction and guidance to less experienced team members. May receive inbound Assist telephone calls.
  • Responds to assist from call centers inquiries in an efficient and courteous manner and records/processes commitments on customers’ accounts as appropriate.
  • Also, work with call centers and customers to resolve agency/customer issues.
  • Reports fraudulent conditions to management.

Requirements


  • High School Diploma
  • 2 years of customer service experience
  • Any experience in Texas deregulation a plus.

EOE of Minorities / Females / Vets / Disability.

FL: 17382