Resident Liaison Officer
The Vacancy
Resident Liaison Officer – West London (SHF Retrofit)
Company: WPS
Location: West London
Contract Type: Full-Time
Start Date: ASAP
Salary: Competitive, based on experience
WPS is recruiting a Resident Liaison Officer to support our newly awarded SHF Retrofit contract in West London. This flagship programme will deliver energy efficiency upgrades to over 800 homes, improving comfort, reducing carbon emissions, and supporting residents through the retrofit journey.
As An RLO, You’ll Be The Key Point Of Contact For Residents, Ensuring Clear Communication, Minimal Disruption, And a Positive Customer Experience. You’ll Work Closely With The Site Team And Report To The Project Manager, Supporting The Delivery Of PAS2035-compliant Works Including
To learn more about the checks included in this process, please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Work for Wates
Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.
As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.
The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.
Resident Liaison Officer – West London (SHF Retrofit)
Company: WPS
Location: West London
Contract Type: Full-Time
Start Date: ASAP
Salary: Competitive, based on experience
WPS is recruiting a Resident Liaison Officer to support our newly awarded SHF Retrofit contract in West London. This flagship programme will deliver energy efficiency upgrades to over 800 homes, improving comfort, reducing carbon emissions, and supporting residents through the retrofit journey.
As An RLO, You’ll Be The Key Point Of Contact For Residents, Ensuring Clear Communication, Minimal Disruption, And a Positive Customer Experience. You’ll Work Closely With The Site Team And Report To The Project Manager, Supporting The Delivery Of PAS2035-compliant Works Including
- External Wall Insulation (EWI)
- Roof insulation
- Windows and doors
- Solar PV
- Air Source Heat Pumps
- Act as the main liaison between residents and the site team
- Schedule appointments and communicate work programmes clearly
- Handle queries, concerns, and complaints with empathy and professionalism
- Support the delivery of retrofit works to PAS2035 standards
- Maintain accurate records and contribute to compliance documentation
- Previous experience in planned works or retrofit projects, ideally within SHDF programmes
- Strong communication and organisational skills
- Ability to work independently and collaboratively
- Full UK driving licence (essential due to travel across sites)
- Familiarity with social housing environments and tenant engagement
To learn more about the checks included in this process, please click on the following link: National Security Vetting
Work for Wates
Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.
We are driven by our purpose, ‘reimagining places for people to thrive’ and our three promises:
Thriving places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving people – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer. We also ensure that our recruitment processes do not treat anyone less favourably due to an offending background.
Work for Wates
Wates Group is one of the largest, and most successful family-owned private construction, development, and property services companies in the UK. We are building a place to work where everyone belongs, by one small act of inclusion at a time. We celebrate difference and welcome diversity.
As a responsible and inclusive employer, we are committed to equality and are proud to have been recognised for this through a range of accolades including gold accreditation with Investors in People, we are also a Disability Confident employer. Being a family owned, business means we understand and value long term relationships.
The Wates Group are committed to three ambitious environmental targets for 2025: Zero Waste, and Zero Carbon, from our operations and Positive Nature Enhancement. Wates are pushing to take a leading role in reducing our industry’s environmental impact.