Customer Service Coordinator M/F

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At Voltalia we are passionate about renewable energies! We are an electricity producer from wind, solar, hydro, biomass and storage and also a service provider to 3rd party clients such as Development, EPC, O&M and Distribution.Today we are in 20 countries, split among 4 continents, and offering a global operating capacity to our clients. We are listed on the regulated Euronext market in Paris since July 2014.


Our Equipment, Trading & Distribution (ETD) Business Line is looking for a Customer Service Specialist, who will have the following responsibilities:


  • Support Sales Teams to monitor the execution of Sales Contracts;
  • Provide the sales contractual terms to the respective internal areas;
  • Verification that the sales contractual terms are correctly set (payment terms, prices, etc);
  • Confirmation and preparation of the contractual documentation to be signed and returned to customers;
  • Manage the process to open new customers and to keep updated its records in ERP/ SAP;
  • Issue Sales Orders, request commercial / financial documentation internally;
  • Monitoring stock levels;
  • Attend and record the customer claims and follow-up internally until the final resolution;
  • Be the front line of support for customers and help to ensure that customers are satisfied with products and services provided;
  • Follow customer claims and ensure that the same are correctly reported internally and with clients.

REQUIREMENTS


  • At least High School or Technician Degree in the fields of Supply Chain or Management;
  • At least 3 years of experience working with Customer Support;
  • Able to work with IT tools (excel, word, ERP, SAP);
  • Experience of working closely with suppliers;
  • Fluent in English.

KEY SKILLS


  • Sense of ownership and pride in your performance and its impact on company’s success.
  • Accurate and Organized;
  • Empathetic with colleagues and excellent communication with customers;
  • Able to work under pressure/ deadlines and handle emergency and stressful situations;
  • Problem-solving attitude skills;
  • Team player;
  • Good time-management skills;
  • Strong attention to details;
  • Flexible, energetic, and confident person.


COMPANY
Voltalia Portugal


BUSINESS LINE
ETD Operations


CONTRACT TYPE
Fixed-term Contract


CONTRACT DURATION


LOCATION
Portugal, Porto


STARTING DATE
Apr 22