Inside Sales Coordinator (Telesales)

Role: Inside Sales Coordinator (Telesales)

Location: Telford, on site

Contract: Perm, full.

Viessmann is a global leader in sustainable climate and energy solutions, dedicated to creating living spaces for future generations. Now proudly part of the Carrier group, Viessman combines innovative technology with a strong commitment to environmental responsibility, driving sustainability and comfort. With a comprehensive portfolio that includes heating, cooling, ventilation, and energy systems, Viessmann serves residential, commercial and industrial markets across the world. They continue to shape the future of energy efficiency through smart, integrated solutions that drive sustainability and comfort.

About the role

The Inside Sales Coordinator serves as a link between our internal functions, customers, and the external team. This role is designed to drive sales growth through proactive engagement and to optimise the effectiveness of our external sales force by providing administrative and active CRM support. The goal is to enhance overall customer satisfaction and contribute directly to our sales targets.

As an Inside Sales Coordinator, you'll be responsible for:

• Generating leads through sales calls to potential prospects, developing relationships from the first contact, and nurturing them through the sales cycle.
• Maintaining strong external relationships with customers, including existing and new installers, contractors, distributors, and wholesalers.
• Collaborating daily with the External Sales Team for lead and opportunity handover or follow-up, regional knowledge sharing, information exchange, and general support.
• Working closely with the Marketing Team on lead generation initiatives, marketing campaigns, and opportunities identified during customer events.
• Coordinating with Technical Support/After-Sales for complex product inquiries, troubleshooting, and issue resolution.
• Liaising with Logistics/Operations for order tracking, delivery schedules, and stock availability.
• Communicating with Finance/Accounts regarding invoicing and credit control matters.

To be successful in the role, you should:

• Demonstrate excellent verbal and written communication skills.
• Identify and convert sales opportunities while building strong rapport, negotiating effectively, and closing deals successfully.
• Ensure a high level of customer service selling high premium products.
• Be resilient, adaptable, with attention to details.
• Learn quickly and understand technical product information related to heating and cooling systems to support cross- and up-selling.
• Be IT literate.
• Collaborate effectively and support the objectives of the external sales team.
• Work independently, take initiative, and manage your own workload efficiently.
• Speak fluent English.

What we offer

• Pension scheme
• 25 days of holiday + bank holidays
• Private medical & dental care
• Life Insurance
• Comprehensive onboarding training
• Small but supportive team

Our commitment to you

Our greatest assets are the expertise, creativity and passion of our employees. We strive to provide a great place to work that attracts, develops and retains the best talent, promotes employee engagement, fosters teamwork and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback and always challenging ourselves to do better. This is The Carrier Way.

Join us and make a difference.