Service operation agent

Responsibilities

Work order context clearly specified, enriched with relevant information (standard WO information and guidelines for Technicians and Dispatchers if applicable) and ready to be planned and scheduled

• Customer specifics considered in technical planning

• Triggering Technical Support for complex jobs

• Verify if the customer is entitled for a service or not

• Upstream support role involved for quotation creation

• Task list improvement opportunities identified and aligned with Technical Support, who triggers Task List creation & updates)

  
  

Qualifications

• Great attention to detail and execution standards.

• Strong interpersonal and customer relation skills.

• Able to effectively collaborate with employees at all professional levels performs as a supporter for change management initiatives and the ability to respectfully follow supervision.

• Great computer operation skills, familiarity with internet-based program navigation, and ability to generate and interpret computer data.

  
  

Competencies

• Technical background with experience in Vestas turbines

• Good understanding of entitlement / commercial customer specifics

• Ready to read into technical documentations and drawings

• Affinity to work according to processes and navigate in technical (commercial) related systems

• Structured and detailed working approach

• Self-organization / good time management and stress resistant

• Technical communications skills

• System user of MS Office, SAP and Salesforce

  
  

What We Offer

Vestas provides an open, respectful and global culture, attractive compensation package and long-term career development. Choose us, choose a good future!

Additional Information

We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before the 17th of Feb. 2023.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.