Head of IT/OT Support

You will join our Vestas IT/OT Services team in Manila. We are accountable for providing IT competencies, services, and support for our Global IT organization.

This position will direct and coordinate our global vision to bring our related IT and OT solutions delivery support teams across the value chain towards one simplified and standardized management, interacting with key stakeholders in Global IT and beyond to optimize the run of our deliveries and solutions, its operations, compliance, adherence to governance and the related KPI´s to ensure quality, safeguarding the existing business solutions. You will have the opportunity to work in an exciting environment in a role instrumental to achieve your goals in the journey that Vestas Digital Solutions is on

Group Finance > SSC > IT Operations

Responsibilities

We are on a journey to transform our Digital capabilities across the different functions in our value chain, aiming for one simplified and orchestrated way to operate them. We aim to reduce variance and leverage synergies across the different teams in our value chain delivering User IT/OT Support services and providing attractive career development and growth options. Within this context, key attributes:

• Alignment of the strategic vision for the capability across Vestas, its organizational interfaces with other IT capabilities, and the ability to set the long-term direction of the team
• Development skills: motivation to collaborate with other teams across the value chain to synergize and optimize our global IT Customer service footprint, governance and KPIs, directing the transformation towards a simplified and scalable set-up
• Ability to think critically about systems and to consistently adjust as needed based on business priorities and the company's overall best interests and direction.
• Effective communication skills, including the ability to be influential and persuasive with stakeholders.
• Complete understanding of the organization’s business.
• Team-oriented person, silos breaker

In addition, the role is expected to provide the following output:

• Define and update the most relevant KPIs to be tracked depending on business strategy & directions
• Supervise the User IT/OT Support team careers development and contribute to defining paths from the support function to other IT services and the configure/build layer, adding the technology lense into the team in close collaboration with the technology Leads
• Promote the adoption of best practices related to the User IT/OT Support function

Qualifications

To achieve your goals with the above responsibilities, we envision that you hold a relevant degree (IT, Technology, Engineering, Science, Business Organization or similar) combined with the following:

• Above 5 years of experience from similar global position(s)
• ITSM tools (ServiceNow, Remedy, Amazon Connect, Zendesk..)
• Background in basic support for key Value Chain systems (ERPs, Financial Systems, BW, Quality systems, CRM, Operational Technology, IoT…) either on the functional side or the technical side is a major plus
• Experience with global reach companies
• Deep understanding of IT support strategy, tactics, and processes
• ITIL knowledge and certification
• Cross-cultural understanding is being used to work with stakeholders and IT Partners from different cultures and backgrounds

Competencies

You are innovative and motivated, and identify yourself as having the following:

• Ability to direct with intent, translating Digital Solutions intent into User IT/OT Support direction
• Customer centricity is necessary, putting first the IT/OT solutions users experience and running business before other considerations which can be evaluated and improved later on
• Used to work with teams covering different time zones
• Collaborate and communicate effectively with IT and OT stakeholders across Vestas
• Goals achiever. Problem solving-oriented attitude
• A high degree of flexibility and commitment is needed to adapt to a progressive environment in a matrix organization
• Ability to continuously improve and ask questions about the processes and surroundings
• Live our values of simplicity, collaboration, accountability, and enthusiasm

What we offer

The impact that matters - your results change one of the world's biggest industries for the better and preserve our planet for future generations. Every day, you are part of making Vestas the leader within the sustainable energy solutions market when you make a difference by ensuring ever-growing operations.

We offer an exciting job with great opportunities for professional and personal development in an inspiring environment. You will be part of an international team, with a "can-do" attitude.

You will be exposed to global-edge technologies in an innovative atmosphere.

Additional Information
We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of March 2023.

Additional Benefits

• Fitness Subsidy
• Retirement Benefit Plan
• Hybrid Work Set-up

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.