Delivery administrator

Service Delivery Management

We are the Global IT, Service Delivery Management department. The team consist of 5 SDMs working in their respective area of responsibility.

The department is responsible for range of activities related to IT Service Management, Contract Management, Capacity Management, Supplier & vendor management. Operations & delivery management and IT Performance & Continuous improvement.

Digital Solutions > Digital Technology Solutions > Digital Expert Services

Responsibilities

• Contract Fulfilment regarding verification of SLA/KPI breach

• Follow up on Time approval/rejection

• Expense receipt validation

• Initiate PO request creation and annual renewal of PO for continuous support agreements

• Invoice mis-match evaluation

• Capacity allocation and maintenance of Capacity tool (SAP PPM)

• Validation of SOW and staffing

• Onboarding and offboarding process

• Regular communication to internal and external stakeholders

• Housekeeping of IT tool

• Knowledge article - Point-of-contact for changes

• Supplier id/access issues

• Support suppliers in creating tickets

• Software License Management: Record maintenance, Overview with cost, expiration, housekeeping, ends user support, ticket overview and resolution

• Invoice queries

  
  

Qualifications

• Knowledge of office policies and procedures

• Experience with office management tools (MS Office software, especially in excel and Power Point)

• Effective organizational and time-management skills

• Effective communication, ability to work well with a variety of stakeholders across the organization

• Good written and oral communication skills

• Problem-solving attitude with an eye for detail

• Knowledge of ServiceNow and SAPPM will be added advantage but not mandatory

• Good understanding of either Supplier management or software license management.

• A bachelor's degree in computer science, information systems, or a related field is typically required

• Relevant work experience and understanding in either supplier management or software licensing and compliance.

  
  

Competencies

• The Administrator should be highly organized and able to balance responsibilities with ease.

  
  

What we offer

We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical, travel, internet, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where no days are ever the same, strengthening your personal and professional growth.

Additional Information
We do amend or withdraw our jobs and reserve the right to do so at any time, including before the advertised closing date. Please be advised to apply on or before the 31st of May 2023.

Additional Benefits

• Fitness Subsidy

• Retirement Benefit Plan

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.