Customer Service Agent

Region NCE > SBU NCE Service > Customer Care SE
Vestas Northern and Central (NCE) is responsible for Sales, Project, Installation and Service of wind farms. We aim to be the No. 1 performing business unit within Vestas, and we aim to make Vestas NCE the best place to work. The Service Department at the Malmö office is responsible for service, service sales and maintenance of the wind turbines within Sweden. The Customer Care function is the important link between the customer, Vestas, and Customer Service Management. The team supports and communicates solutions to our Swedish customers, handling the customer relationship, and seeks out aftermarket sales. We are now seeking our new Customer Service Agent for Customer Care who will be based out of Vestas’ Swedish regional office in Malmö.

Responsibilities
As Customer Service Agent you will handle the customer's request at the required service level and make sure we deliver according to the contract and meet customer expectations. The customer care agent is receiving and handling customer requests while maintaining good operational relations with all types of customers and keeping customers informed of the progress of planned and unplanned service to notify them of any possible changes.
The main responsibilities are:

• Customer business relations and customer service administration
• Knowledge and interpretation/implementation of the service contract to ensure profitability and a solid, long-term relationship
• Meetings internally with Vestas and externally with customers requiring preparation and follow-up
• Handling multiple fixed, daily tasks concerning customer issues. Making sure that all customer communication is handled and registered in CRM
• Ensuring effective communication with our service planning team. Forwarding all other requests to the relevant departments and follow up on the progress
• Initiate service orders not covered by the service contract to other parts of the service organization
Contribute to the continuous improvement of both general work routines and formal procedures

Qualifications

• Previous, relevant experience of customer support and maintaining long-term customer relationships
• Good administrative skills and knowledge of sales processes
• Professional verbal and written communication skills in Swedish, and English
• Experience with ERP and CRM systems
• High-level skills in MS Office
Experience with SAP and/or Salesforce is a merit

Competencies

• A service- and business minded approach and motivation seeing the customer’s perspective and giving the customer a great service experience
• A team-oriented person who continually can secure the daily workflow
• Able to work self-organized and structured maintaining focus on quality and details
• Ability to perform in a busy and an ever-changing environment
• Takes initiative and is action-oriented towards continuous improvements
Knowledge or interest in technology is an asset

What we offer
You will become part of a team of skilled and committed colleagues who are all enthusiastic about wind energy. We have a good atmosphere within the department, and everyone is always prepared to support when needed. You will have the opportunity to develop a career in a global company within a very exciting industry.

Additional information
We look forward to seeing your application. Apply no later than 08.01.2024. Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. All inquiries are treated confidentially.

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 145 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 29,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.