Vestas Quality > Service Quality > Regional Service Quality APAC
This position represents the Service Quality Department in the APAC region - India, coordinates Service Quality activities and ensures that the Service Quality strategies are executed with the highest focus on quality, safety, and environment, and without compromising agreed processes. The key task is to ensure compliance of Service sites in the APAC region by performing site audits, Turbine inspections, RCCAs reducing for top COPQ offenders, and reduce the cost of poor quality (COPQ), supporting, maximizing vendor recoveries
Ensure a specific service Quality Plan is established for service sites
Support Regional Service on Risk assessment and mitigation plans
Prepare a Quality business plan with region-specific service the focus and define KPI in agreement with the performance service
Provide Quality reporting regularly and monitor the performance,
Collaborate with Regional Service to develop and conduct Quality training for visitors
Conduct Quality awareness training for management and employees
Review the Quality gates and provide inputs if the service is ready for to TOC project
Ensure the problem-solving process is performed periodically for non-conformities identified
Ensure the quality standards and targets of service are achieved
Ensure the root cause investigation and improvement of prioritized NCRs and systematic issues
Monitor the performance of NCR, CIR, CoPQ, Audits & assessments
Support the evaluation of the type of defects and prepare CIM candidates
Provide regular performance reporting with GQSE support
Review the performance and analyse the data in order to identify the gaps and improvement areas
Conduct Customer surveys and ensure feedback on customer concerns
Ensure Customer queries and complaints are properly handled and closed
Promote improvement in Field Failure rate and Lost Production Factor in the region together with VPS and Service
Develop Service audit plan and conduct as per plan
Collect inputs for Regional Management review
Bachelor's / Master's in any engineering specialization
Strong Service background
Minimum 10 years of experience in Service Quality
motivated and very good communication skills
Able to create positive change and manage multiple stakeholders and suppliers
Certified auditor in one of the following standards ISO 9001/14001/ or OHSAS 18001
Six Sigma Green Belt or equivalent is good to have
Strong cooperation and communication skills
SAP Knowledge & Quality tools
What We Offer
We offer you the opportunity to make a difference and to work in a multicultural and international company, where you can improve your skills and develop professionally.
Build, coordinate and improve the safety & quality strategy and make a difference with the support of senior management
Your primary workplace will be in Chennai, India.
Please note: We do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply on or before 29th February 2024.
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Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 173 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
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