IT Field support

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Vestas

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Århus, Denmark

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Digital Solutions & Development > Digital Solutions> Regional IT Delivery & Engagement - NCE


Digital User Support – NCE is a regional IT team responsible for delivering high-quality on-site support across a cluster of sites in Northern and Central Europe. Our team ensures smooth daily operations by maintaining IT equipment and providing direct support to end users.
As part of this role, travel may be required to support standard operational tasks and contribute to project work across different locations. We are currently seeking an on site IT Supporter who will play a key role in ensuring reliable IT service delivery and a positive user experience.



Responsibilities

  • Support town hall meetings and assist with building and infrastructure projects as needed
  • Act as the primary IT Supporter across a cluster of sites, ensuring consistent service delivery
  • Manage stock and swap inventory for PCs, tablets, and mobile phones, including reuse opportunities
  • Maintain meeting rooms, printers, and perform network patching to support daily operations
  • Create and update site-specific IT documentation to ensure accuracy and accessibility
  • Ensure all sites are set up and maintained in line with Vestas Global IT standards
  • Collaborate closely with local stakeholders and the wider Digital Solutions team to uphold site quality and performance

Qualifications

  • Completed basic IT Supporter education with at least 3 years of practical experience
  • Skilled in managing Windows client environments
  • Experienced in PC imaging, hardware troubleshooting, and general IT maintenance tasks
  • Familiar with working in a global infrastructure setup, ensuring consistency across locations
  • Knowledgeable in network equipment, including patching and wireless access point setup
  • Understands the importance of working within a standardised, centralised IT environment, including configuration, applications, and documentation
  • Comfortable using ticketing systems (e.g., ServiceNow) and understands the impact of SLAs (Service Level Agreements) on service delivery
  • Fluent in Danish and English


Competencies

  • You are a cooperative colleague who can also work independently when needed
  • You take initiative and balance proactive and reactive support effectively
  • You are service-minded, building solid relationships with both local stakeholders and the wider IT organization
  • You communicate solutions clearly to end-users and ensure proper follow-up
  • You can collaborate across levels—from your team to IT architects, product owners, project managers, and senior management
  • You work with limited supervision, managing operational tasks and showing commitment to project work
  • Knowledge of ITIL and project handling

What we offer


You’ll be part of a global, multicultural team working across various areas of IT. The role offers exposure to a wide range of infrastructure tasks and projects, collaborating with Vestas vendors, internal architects, Service Delivery Managers, and Subject Matter Experts from other Digital Solutions departments.
You’ll contribute to the implementation, adoption, and optimization of key IT services for Vestas end-users, while also engaging with a broad network of stakeholders beyond Digital Solutions.
All of this takes place in a professional, inclusive environment shaped by Vestas’ core values: Accountability, Collaboration, Simplicity, and Passion.


Additional information


Primary work location: Aarhus, Denmark
Expected travel: up to 15 days per year
Applications are reviewed on an ongoing basis, however, please note we do amend or withdraw our jobs and reserve the right to do so at any time, including prior to the advertised closing date. Please be advised to apply before 16/10/2025.

Our commitment to a fair hiring
At Vestas, we evaluate all candidates solely based on their professional experience, education, and relevant skills. To support a fair recruitment process, we kindly ask that you remove any photos, dates of birth or graduation, gender pronouns, marital status, or other personal information not relevant to the role before submitting your CV/resume. Your CV/resume should focus on your professional and educational background, along with the necessar contact details (email and phone number). We train our hiring teams in inclusive evaluation and regularly review process outcomes to ensure fairness.

DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.

BEWARE – RECRUITMENT FRAUD
It has come to our attention that there are a number of fraudulent emails from people pretending to work for Vestas. Read more via this link, https://www.vestas.com/en/careers/our-recruitment-process

About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than 185 GW of wind power installed worldwide and 40+ years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With 30,000 employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.
To learn more about our company and life at Vestas, we invite you to visit our website at www.vestas.com and follow us on our social media channels. We also encourage you to join our Talent Universe to receive notifications on new and relevant postings.