Customer Sales Associate
**What's in it for you:** Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it's our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business-it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Step into the role of Customer Sales Associate and become the trusted advisor that our customers rely on when they visit our Trane Supply stores in **Willowbrook, IL** ! Your expertise and knowledge will be invaluable as you assist customers with their various needs, from resolving parts or equipment issues to delivering high-quality parts and solutions in a timely fashion. To excel in this role, you will need to have a solid understanding of our product offerings, consistently achieve sales goals, and possess exceptional problem-solving skills. Taking ownership of the order management process will also be crucial in ensuring smooth transactions and customer satisfaction. Embrace this opportunity to make a positive impact and be the go-to person for our valued customers! **Thrive at work and at home:**
- **Benefits** kick in on **DAY ONE** for you and your family, including health insurance and holistic wellness programs that include generous incentives - **WE DARE TO CARE!**
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- **401K** match up to 6%, plus an additional 2% core contribution = up to **8%** company contribution.
- **Paid time off** , including in support of **volunteer** and **parental leave** needs.
- Educational and training opportunities through company programs along with tuition **assistance** and student debt support.
- Learn more about our benefits here ( !
- Provide support to customers and find the best method to resolve problems to ensure customer satisfaction.
- Partners with customers to grow sales by identifying related products or add on extensions.
- Process customer orders and respond to inquiries, questions or complaints regarding Parts and Supply offerings and offer solutions to ensure customer satisfaction and future sales.
- Keep current on knowledge of Trane Products, offerings, and promotions in order to provide a premier customer experience and drive sales.
- Interact with customers both on the phone and in person.
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery - entering quotes and invoices and follow through on fulfillment.
- Assists with warehouse/inventory management work as needed.
- Flexibility to work overtime/weekends, as required.
- H.S. Diploma or General Education Degree (GED)
- Inside sales, retail, or related experience
- Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
- Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
- *Compensation:**
- *Base Salary:** Starts at $60,000 and up based on experience and will include an incentive plan. Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed.
- *Equal Employment Opportunity:**