Digital and Solution Application Manager, TK AP
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
The position is responsible for providing advanced technical support across all stages of the customer journey—including pre-sales, installation, aftersales, and parts services. This role requires a deep understanding of digital and control solutions, active promotion of technology adoption, and flexible working hours to collaborate effectively with stakeholders across AP region.
Responsibilities
Qualifications
Bachelor’s degree or above in Mechanical Engineering, Vehicle Engineering, Automation, or related fields.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
Job Summary：
The position is responsible for providing advanced technical support across all stages of the customer journey—including pre-sales, installation, aftersales, and parts services. This role requires a deep understanding of digital and control solutions, active promotion of technology adoption, and flexible working hours to collaborate effectively with stakeholders across AP region.
Responsibilities
- Technical Support & Troubleshooting
- Provide expert technical support in pre-sales activities, including product presentations, technical clarifications, and solution proposals.
- Support installation and commissioning processes, ensuring best practices and compliance with company and industry standards.
- Deliver aftersales service by diagnosing issues, troubleshooting, and recommending solutions; coordinate with local and cross teams for complex cases.
- Manage parts identification, replacement, and technical assistance, ensuring minimal downtime for customers.
- Engage with relevant stakeholders (engineering, manufacturing, third-party vendors, and customers) to resolve product and quality-related issues effectively and promptly.
- Digital and Control Application & Promotion
- Champion the promotion and implementation of digital solutions and control applications for TK products, helping drive adoption among sales teams and customers.
- Develop and deliver trainings and workshops to internal teams and customers on digital offerings, system controls, and value propositions.
- Conduct market research on the digital landscape, monitor competitor activities, and propose enhancements to current solutions.
- Collaborate with product development and IT teams to feedback market needs and contribute to roadmap planning.
- Flexible Collaboration Across Regions
- Maintain flexible working hours to accommodate cross-regional meetings, communications, and projects with teams and clients outside Asia Pacific.
- Ensure timely and effective responses to stakeholders across multiple time zones.
- Play a critical role in ensuring exceptional customer experience and satisfaction, supporting revenue growth and business performance.
- Other related assignments
Qualifications
Bachelor’s degree or above in Mechanical Engineering, Vehicle Engineering, Automation, or related fields.
- Minimum 5 years’ experience in technical support, application engineering, or solution management in HVAC, refrigeration, or related industries.
- expected to perform additional tasks or duties that are not explicitly listed but are related to the main responsibilities of the role
- Strong communication and interpersonal skills for stakeholder engagement across regions and departments.
- Comfortable working in a flexible schedule to meet the demands of a globally connected business environment.
- Ability to travel within the AP region and occasionally between regions as needed
- English can be working language.
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.