Regional Claims Specialist
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
What’s In It For You
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thrive At Work And At Home
This is a virtual position.
What You Will Do
Pay Range: $ 49,500 - $100,500 annually
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Equal Employment Opportunity
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.
What’s In It For You
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world.
Thrive At Work And At Home
- Benefits kick in on DAY ONE for you and your family, including health insurance and holistic wellness programs that include generous incentives – WE DARE TO CARE!
- Family building benefits include fertility coverage and adoption/surrogacy assistance.
- 401K match up to 6%, plus an additional 2% core contribution = up to 8% company contribution.
- Paid time off, including in support of volunteer and parental leave needs.
- Educational and training opportunities through company programs along with tuition assistance and student debt support.
- Learn more about our benefits here!
This is a virtual position.
What You Will Do
- Provide a best-in-class customer experience in the Commercial HVAC Customer Quality and Smart Services environment.
- Collect, analyze and monitor warranty and service work order information.
- Compile data from multiple systems to research and analyze service performance for workbook creation.
- Interact with commercial sales offices with an emphasis on the Smart Service Stream and provide guidance on appropriate cost allocation and process improvements.
- Enter claims in Warranty Management System
- Support team efforts to manage and reduce warranty spend, accruals, and reserves.
- Run claims reports, collect quality data and work on process improvement projects as directed.
- Degree preferred with 3+ years of experience in customer service, claims analysis, warranty support, service or related field.
- Customer focused and continuous improvement mentality.
- Ability to recognize, prioritize, and perform required activities with minimal supervision and appropriate sense of urgency.
- Ability to communicate, collaborate and partner with both internal and external Customers.
- Strong analysis skills and decision-making ability.
- Ability to learn and work in multiple systems.
- Proficiency in Windows and MS Excel required.
- Detail conscious, organized, responsible and dependable.
- HVAC or mechanical term knowledge a plus.
Pay Range: $ 49,500 - $100,500 annually
Disclaimer: We strive to provide competitive compensation for this position, tailored to a variety of factors. The actual compensation will depend on elements such as seniority, merit, geographic location, education, experience, travel requirements, and union designation. Our compensation range is generally based on the national average for the country. Additionally, benefits may vary depending on the region, business alignment, union involvement, and employee status.
Equal Employment Opportunity
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.