Control Automation Engineer
At Trane TechnologiesTM and through our businesses including Trane® and Thermo King®, we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go.
Job Summary：
The Control Sales Engineer is responsible for fulfilling control projects, providing timely control estimation, preparing quotations, and supporting both the Service Sales and Product Sales teams. This role involves project managing and fulfilling control projects, providing technical support to technicians, assist SSE with control service agreement estimation, and managing and generating reports connected to services. The ideal candidate will ensure efficient and accurate processing of orders, maintain high levels of customer satisfaction, and support the sales team in achieving their targets.
Responsibilities
Job Summary：
The Control Sales Engineer is responsible for fulfilling control projects, providing timely control estimation, preparing quotations, and supporting both the Service Sales and Product Sales teams. This role involves project managing and fulfilling control projects, providing technical support to technicians, assist SSE with control service agreement estimation, and managing and generating reports connected to services. The ideal candidate will ensure efficient and accurate processing of orders, maintain high levels of customer satisfaction, and support the sales team in achieving their targets.
Responsibilities
- Control Project Management and Fulfilment:
- Manage and fulfil control projects from initiation to completion.
- Manage all controls automation and connected services related project/service
- Coordinate with internal teams and external vendors to ensure timely delivery and installation of control systems.
- Prepare and provide all required documentation as required by customer, sales and service team including control functional description and operational manuals.
- Program and commissioning controls for projects.
- Resolve any ongoing installation and/or operational issues.
- Monitor project progress to ensure successful project completion.
- As required, assists service sales and technician interstate to fulfil/program the CPC or
- Control Estimation and Quotation Preparation:
- Provide timely and accurate control estimations to support the Service Sales and Product Sales teams. Quotations to include details and in reference to specification (if applicable).
- Prepare and manage estimation templates for controls projects, cooling and heating plant managers, booster systems, connected services, and remote monitoring installations
- Prepare and manage quotation templates for the above. Clearly identify project demarcation guidelines for ‘by Trane and for ‘by others’.
- Collaborate with the sales team to understand customer requirements and tailor quotations accordingly.
- Technical Support:
- Provide technical support to technicians, assisting them with troubleshooting and repair tasks.
- Assist in the preparation of repair quotations, ensuring accuracy and completeness, if required.
- Serve as a technical resource for the sales and service teams, providing expertise and guidance as needed.
- Customer Service:
- Serve as the primary point of contact for customer inquiries and complaints related to control projects.
- Provide prompt and professional responses to customer queries via phone, email, or chat.
- Resolve customer issues in a timely manner, ensuring high levels of customer satisfaction.
- Sales Support:
- Work with equipment sales and service sales teams
- Coordinate with the marketing team to provide sales materials and promotional information to the sales team.
- Control and Compliance:
- Ensure all processes and procedures comply with company policies and industry regulations.
- Conduct regular audits to ensure accuracy and compliance in order processing and customer service activities.
- Identify areas for process improvement and implement changes to enhance efficiency
- Connected Services Management and Reporting:
- Manage connected services, ensuring seamless integration and operation.
- Assist technician with installation and commissioning of connected services
- Generate detailed reports on connected services performance, usage, and issues.
- Analyse connected services data to identify trends, opportunities for improvement, and potential issues.
- Provide regular updates and reports to management on the status and performance of connected services.
- General:
- Be a proactive member of an ANZ regional controls team sharing ideas and best practices and help and guidance with the other team members. Participate in team meetings and calls and internal ‘on line’ communications amongst the group.
- General tasks as required
- Great interpersonal, written & oral communication skills
- 5 + years' experience in the relevant industry
- Trade Qualified in relevant trade
- Thorough understanding of HSE industry requirements
- Applied knowledge of BMS engineering principles and energy conservation measures
- Hands-on experience in building management systems
- Technical knowledge in HVAC and Central Plant or Energy Solutions environment
- High level of technical competency in BMS and related control products/devices. (Ideally Tridium / Trend / Tracer, although not essential). Experience with Tracer or Trend software preferred