Energy & Sustainability Specialist - Building Performance

ROLE OVERVIEW

At Touchstone IQ, we help building owners and governments navigate the fast-growing world of energy benchmarking and building performance regulation — and the people who make that work happen are our Energy & Sustainability Specialists. This is a role where you'll become a true energy benchmarking specialist: owning end-to-end energy benchmarking and report submission, helping clients understand and navigate building performance standards, and supporting other related compliance requirements. It's a healthy mix of heads-down independent work and close collaboration with a highly knowledgeable, supportive team.

THIS ROLE IS FOR YOU IF...

• You're hyper detail-oriented — you catch the discrepancy in a dataset, you notice the deadline that's three weeks out, and you close the loop without being asked
• You can hold a lot of complexity at once — managing many accounts and clients across different regulatory timelines doesn't rattle you; it energizes you
• You're curious about sustainability and energy — you don't need to be an engineer, but you want to understand why building performance regulations exist, and you're comfortable getting into the technical weeds: energy use intensity, greenhouse gas emissions, building systems, and what the data is actually telling you about a building's performance
• You communicate with clarity and confidence, whether you're writing a client email, jumping on a call to troubleshoot an issue, or presenting a portfolio summary to a building owner
• You're a natural problem-solver who can read between the lines of what a client is asking and get to the right answer quickly
• You thrive in a fast-moving, growing company where the playbook is still being written — and you're excited to help write it

Familiarity with ENERGY STAR® Portfolio Manager is a plus — either way, you’ll become a power user of both ESPM and Touchstone IQ for Buildings as core tools of the role.

MINIMUM EXPERIENCE

· Education or experience in energy, sustainability, or environmental sciences

· 2+ years in customer or client service

KEY RESPONSIBILITIES

Provide end-to-end energy benchmarking and building performance support to customers.

• Communicate with building owners and managers to collect required building and energy data on behalf of their properties
• Establish and manage ENERGY STAR® Portfolio Manager accounts, including coordinating with utilities to establish auto-upload connections or obtain 12-month energy and water histories
• Use Touchstone IQ for Buildings to quality-control all data, resolve discrepancies, and ensure accurate, complete records
• Submit benchmarking reports to applicable city or state programs and ensure clients maintain compliance status
• Communicate with state and local programs as needed, and stay current on applicable benchmarking and building performance regulations

Build and sustain long-term customer relationships.

• Onboard new customers smoothly, ensuring a clear handoff from Sales and timely follow-up on stated needs
• Lead presentations on customer building portfolios, regulatory updates, and building improvement recommendations
• Provide ongoing support with navigating our software, escalating key issues to your supervisor or the development team as appropriate
• Deliver added services as needed depending on plan or contract, which may include supporting data verifications, certifications, energy assessments, and more in partnership with our Engineering team
• Contribute to strong client retention through responsive, high-quality service

Collaborate with the broader Buildings team to advance shared goals.

• Support the Sales team with prospecting research and compliance requirements for potential customers
• Provide input on customer needs to inform software development priorities and service offerings
• Contribute to process and customer journey improvements, including communication templates and onboarding materials
• Address escalated customer issues with speed and urgency, drawing on the right internal resources

PREFERRED QUALIFICATIONS

• Experience with ENERGY STAR Portfolio Manager
• Exposure to energy benchmarking, building performance standards, or energy policy
• Experience working with government programs, building owners, property managers, or utilities
• Familiarity with CRM systems, reporting tools, or data management platforms

WHAT SUCCESS LOOKS LIKE

• Accurate, timely, and compliant benchmarking and reporting
• High customer satisfaction and retention
• Consistent, professional, and empathetic customer communication
• Strong organization and time management across multiple accounts or programs
• Willingness to learn and grow technical and policy knowledge over time

COMPENSATION

Base salary starting at $55,000 - $58,000, dependent on experience. Additional benefits include healthcare and dental insurance, parental leave, a Denver RTD EcoPass, a hybrid work schedule (3 days in-office; 2 days remote), paid holidays, vacation, and sick days, as well as a matching 401K package.

COMPANY OVERVIEW

Touchstone IQ is a building energy management software and services company that helps local jurisdictions, utilities, and building owners understand and improve building energy performance. Our platforms aggregate complex utility data, automate benchmarking and analytics, and support compliance with local and state energy performance and reporting requirements across both public- and private-sector programs.

Founded in 2014 by energy efficiency engineers and software professionals, Touchstone IQ bridges the gap between technical energy data and practical decision-making. Our work supports climate action, regulatory compliance, and measurable energy savings across thousands of buildings nationwide. To learn more about our company, please visit: www.touchstoneiq.com

NOTICE OF E-VERIFICATION PROCESS

Touchstone IQ participates in E-Verify. Employment eligibility will be verified using Form I-9 upon hire, in accordance with federal requirements.

At this time, Touchstone IQ is not able to sponsor employment visas for this role. Candidates must be legally authorized to work in the United States without current or future employer-sponsored visa sponsorship.