Energy & Sustainability Program Manager - Touchstone IQ for Buildings

ROLE OVERVIEW

The Energy & Sustainability Program Manager – Touchstone IQ for Buildings is a leadership role responsible for driving program excellence across a portfolio of enterprise clients, along with small and medium-size building portfolios. This is a player-coach position: the Program Manager leads a dedicated subset of the Buildings account management team — energy benchmarking account managers and data coordinators — while also rolling up their sleeves to deliver client work directly when needed.

This role serves as a strategic client partner for the Touchstone IQ for Buildings software platform with direct accountability for in-depth software use, client training, and customer success. They also shape the direction of Touchstone IQ’s (TIQ) energy management and decarbonization advisory work for the Buildings segment. The Program Manager brings together team leadership, client relationship management, technical depth, and a commitment to continuous improvement — ensuring both our clients and our team thrive.

Reports to the Director of Account Management - Touchstone IQ for Buildings.

QUALIFICATIONS

Required

• Bachelor’s degree in sustainability, energy, engineering, environmental sciences or related discipline

• At least 5 years of relevant professional experience, including demonstrated team leadership or staff oversight

• Strong background in key client relationship management, account leadership, and program delivery

• Demonstrated ability to communicate complex topics clearly to diverse audiences

• Experience managing and developing staff, including remote or internationally-based team members

• Ability to develop and deliver training programs for both internal staff and external clients

• Technical understanding of energy efficiency within the built environment

• Curiosity, self-motivation, innovation, and a high degree of professionalism

Preferred

• Master’s degree in a relevant field

• Experience consulting on energy regulations, including benchmarking and building performance standards (BPS)

• Familiarity with industry tools, including ENERGY STAR Portfolio Manager (ESPM)

• Experience with SaaS software platforms in a customer success, training, or technical support capacity

• Familiarity with energy management, decarbonization analysis, or greenhouse gas accounting

KEY RESPONSIBILITIES

Team Leadership & Operations

• Lead and oversee a dedicated subset of the Buildings account management team — energy benchmarking account managers and data coordinators, including both US-based and internationally-based staff — ensuring consistent quality, accountability, and team cohesion, including troubleshooting associated tools (ENERGY STAR Portfolio Manager), reporting processes, utility provider relationships, and more.

• Manage team operations and workflows during peak compliance seasons (e.g., benchmarking cycles, data verification, reporting deadlines), coordinating resources — and getting hands-on with the work alongside the team when needed — to meet client commitments and reporting requirements on time with excellence.

• Establish and maintain quality control processes and compliance standards for data and reporting deliverables, ensuring accuracy and consistency across the team’s work product.

• Design and implement job training, onboarding processes, and ongoing professional development that build team competency and confidence.

• Foster a culture of learning, best practices, and continuous improvement across a distributed team — developing resources, playbooks, and shared knowledge tools that scale the team’s effectiveness.

Client Engagement & Account Leadership

• Own enterprise client relationships across the Buildings portfolio, ensuring high-quality service delivery, retention, and long-term satisfaction — and developing templates and best practices for benchmarking leads to use with clients of all sizes.

• Serve as the primary relationship lead and customer success point of contact for assigned accounts, including troubleshooting and ongoing support for Touchstone IQ for Buildings software-only clients.

• Develop and deliver presentations, facilitate executive-level client meetings, and provide clear, strategic account updates.

• Anticipate client needs and proactively recommend solutions that go beyond compliance — identifying opportunities for expanded impact across their portfolios.

• Represent Touchstone IQ externally as a trusted, professional partner and subject matter expert.

Energy Strategy & Program Management

• Oversee complex client engagements from initiation through completion, managing scope, timelines, budgets, and team workloads.

• Serve as the strategic lead on building performance standards navigation and decarbonization analysis for client accounts, partnering with TIQ’s in-house engineering team for technical analysis and support.

• Provide strategic recommendations including emissions reduction pathways, portfolio-wide energy strategies, and compliance roadmaps.

• Guide clients through energy benchmarking, building performance standards (BPS), and related regulatory frameworks — leveraging the Touchstone IQ for Buildings platform to deliver clarity and confidence.

• Lead in-depth training of the Touchstone IQ for Buildings software platform for clients, serving as the primary resource for onboarding, product education, and ongoing support.

Cross-Functional Collaboration & Communication

• Collaborate closely with TIQ’s engineering, software development, and sales teams to deliver integrated, high-quality client outcomes.

• Stay current on regulatory developments and communicate implications to clients and internal stakeholders proactively.

• Contribute to internal resources, templates, and documentation that strengthen team performance and client-facing service delivery.

IS THIS ROLE FOR YOU?

At Touchstone IQ, we sit at the intersection of building regulatory intelligence, energy data, and purpose-built software — and the E&S Program Manager is the person who holds it all together.

• You’re genuinely energized by developing others’ skills and watching your team succeed, not just solving problems yourself.

• You’re a strong communicator and project manager in the truest sense — you keep clients informed, your team aligned, and the work moving forward even when things get complicated.

• Details and timing matter to you — you catch the discrepancy before it reaches the client, you know which deadlines are coming weeks in advance, and you close the loop without being asked.

• You’re a natural systems thinker — you see the gaps in a workflow, the confusion in a process, and the opportunity to build something better, and then you actually build it.

• You can get up to speed on complex regulatory and reporting frameworks quickly — building performance standards, benchmarking requirements, utility data processes — and you can make that complexity accessible to both your team and your clients.

• Change doesn’t slow you down — evolving policies, new clients, shifting priorities — you adapt quickly and help others do the same.

• You’re excited about being part of a company with both a leading software platform and technical support — you understand how those two sides reinforce each other, and you want to be at that intersection.

COMPENSATION

Compensation is $80,000–$110,000 based on experience and qualifications. Additional benefits include healthcare and dental insurance, parental leave, a Denver RTD EcoPass, a hybrid work schedule, paid holidays, vacation and sick days, and a matching 401K package. A relocation stipend may be available for this role.

COMPANY OVERVIEW

Touchstone IQ is a leading-edge building energy management software & services company. The Touchstone IQ for Buildings software platform aggregates complex energy data and automates analytics, benchmarking, and forecasting, with customized dashboards supporting building owners, governments, and utilities in meeting their energy & sustainability goals.

Founded in 2014, Touchstone IQ was created by a group of long-standing energy efficiency engineers and seasoned software development professionals. We realized the value an easy-to-use energy management software could provide — not only for building owners — but also cities and states working to achieve their climate action goals. Working in collaboration with prominent city governments and corporate real estate owners, the Touchstone IQ team perfected a tool that eases the pain points associated with achieving energy management goals and complying with energy benchmarking and performance regulations. To learn more about our company, please visit: www.touchstoneiq.com.

E-VERIFY NOTICE

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9.