IT Technician (m/f/d)

Permanent employee, Full-time
This is a hybrid work from home/office role, must be based in Berlin

THE ROLE AND YOUR IMPACT AT TIER

The Workplace IT team is responsible for providing corporate IT services towards the entire organization. Key in your new role is to support our existing infrastructure and used toolset. As a junior IT Technician you support our end users in the first level.

• Providing our growing TIER team with IT support
• Resolving support tickets either in our ticketing system or by phone call if necessary
• Coordinating the distribution of IT equipment, administration of asset movement
• Displaying excellent support by communicating effectively, being available to answer questions clearly, being able to guide the user through the task or by providing users with the right documentation on how they can solve the problem independently
• Communicating and updating the status of requests such as for hardware purchases or service changes
• Collaborating with our identity & access management compliance requirements by carefully granting only the necessary permissions to authorized users
• You bring a can-do and hands-on mentality and support projects, considering milestones, timelines, and dependencies
• You follow a sharing-is-caring attitude and ensure that knowledge is transferred to the team on new systems and best practices
• Office presence is needed 2-3 days a week in the Berlin office

YOU’LL FIT GREAT WITH THESE SKILLS AND QUALIFICATIONS

• Prior experience working in technical support or a similar qualification, ideally with Jira Service Desk experience
• Solving technical problems is something you enjoy and no matter how big or small the issue you bring a great service attitude
• A modest experience troubleshooting issues on end-user systems
• You enjoy the dynamic nature of a hyper-growth environment and can adapt quickly to change
• When it comes to complicated issues, you have a collaborative and receptive approach to handle it
• Full professional English proficiency

THIS MAY INSPIRE YOU

• Join us at the forefront of one of the most exciting and rapidly moving industries
• We’re agile, we’re growing and so will you! At TIER, there’s space for exponential professional development and room to make a huge impact on the business going forward
• Being part of the team means you’re part of its success. Our ESOP program gives you an opportunity to have a share in the company – nothing like invested interest!
• For Head Office roles - We support your growth with an annual development budget
• In your 2nd year at Tier you have the opportunity to take advantage of our “CPTO: Second Year Growth Program”
• Surf your city with free rides on our e-scooters and e-bikes
• Diversity and inclusivity is super important to us, so enjoy initiatives & programs such as #WomenofTIER
• Expect company onboarding and team events with international colleagues from all over the world
• Benefit from flexible hours and our remote work options
• Profit from competitive compensation combined with perks like memberships with Urban Sports Club, Blinklist and Headspace
• Be part of one of the fastest growing and most funded startups in Europe with a world-class team of serial entrepreneurs (Co-founder of Rebuy, Takeaway, and Coup) and high-performers (Ex BCG, Uber, JPMorgan, Delivery Hero, and more)

• Depending on the role and location your benefits may differ.