Visitor Engagement Assistant

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The Wildlife Trusts

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London, United Kingdom

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5 days ago

Visitor Engagement Assistant

We’re looking for a Visitor Engagement Assistant who will be based at Crane Park Island, to help achieve our vision of London alive with nature, where everyone can experience and enjoy wildlife.

Role & Responsibilities
You’ll play a vital role in our team, helping to ensure an excellent visitor experience at Crane Park Island. Duties will include opening and closing the Shot Tower, and proactively addressing issues with site infrastructure.

Working closely with the Learning and Engagement Manager, you’ll also ensure the smooth delivery and execution of family learning and community engagement activities taking place on Crane Park Island.

This role will mainly involve lone working and the successful candidate will need to be confident and self-motivated to take responsibility for the reserve and visitor centre whilst delivering education activities.

  • Ensure that the Shot Tower and Crane Park Island facilities, site infrastructure, signage & interpretation, and toilets are ready to receive visitors (including opening/closing the Shot Tower according to relevant opening times throughout the year)
  • Plan, deliver and actively promote an annual calendar of fun and informative family learning and community engagement activities
  • Provide a regular staff presence at Crane Park Island, regularly patrol the site, keep the site safe, clean and ensure site rules are adhered to by all visitors
  • Liaising with the external mobile caterer to enable their access to power, water & storage facilities.
  • Coordinate and facilitate external bookings in the classroom spaces using the outlook diary system, processing invoicing and payments where needed.
  • Conduct sessions independently whilst managing behaviour of groups competently and confidently.
  • Risk assess activities and create Health and Safety records whilst adhering to safeguarding procedures
  • Assist in the recording, monitoring and evaluating of family and community event sessions, including keeping up to date database records and contributing to funder reports.
  • Promote the work of London Wildlife Trust during events and ensure that donations are collected & banked and Trust membership is promoted at each session.
  • Manage public enquiries, responding to or redirecting to the relevant member of staff where needed.
  • Develop a positive working relationship with external local partners, collaborating with them as and when required.

What’s in it for you?
Salary: £23,168 pro rata per annum (£4,634 working 1 day per week)
Tenure: Fixed term contract ending 31st March 2024 (with potential to extend)

  • 25 days annual leave pro rata plus statutory holidays
  • Pension scheme
  • Access to a free Employee Assistance Scheme to support you inside and outside of work
  • Supportive and inclusive policies including a family-friendly policy and enhanced flexible working policy
  • ‘Staff Day’ once a quarter where you can get involved in conservation work on one of our sites

Our ideal Visitor Engagement Assistant
  • Demonstrable experience of engagement with children/families in an outdoor setting
  • Experience in behaviour management with groups including children
  • Proven ability to be solution-focused and highly adaptable
  • Self-motivated to work both independently and as part of a team
  • Excellent communication and public relation skills
  • Knowledge and interest in two or more of the following areas:
    • Children and families
    • UK Wildlife identification
    • Urban nature conservation
    • Health and wellbeing
    • London’s diverse communities and racial equality

(Please see job description for full person specification)

Closing Date: 9am 7 th June
Interviews: 14 th June

Does this sound like you? We’d love to hear from you!

Our vision is a London alive with nature, where everyone can experience and enjoy wildlife. In order to achieve our goal of engaging everyone in protecting London’s wildlife for the future, we know that our staff team needs to better reflect and represent all of London’s communities. We are committed to ensuring equal opportunities for all. Alongside our inclusive Talent policy which outlines our commitments including giving fair opportunities to ex-offenders and being a disability confident committed employer, we also offer an enhanced flexible working policy which is available to you from your very first day.

Read more about London Wildlife Trust’s commitment to Equality, Diversity and Inclusion here: https://www.wildlondon.org.uk/jobs