Catering Supervisor

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The Wildlife Trusts

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Birmingham, United Kingdom

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15 days ago

Catering Supervisor - Part Time 30 hours

Closing Date: 10th April 2023

Job Description

Accountable to:

Parkridge Catering Manager


The Parkridge Centre, Brueton Park, Solihull



Liaison with:

Visitor Centre Team, colleagues at Warwickshire Wildlife Trust, volunteers, suppliers and the general public


Minimum of 30 hours per week (with extra hours available during peak times and holiday cover). You will be required to work weekdays and weekends, bank holidays, occasional early mornings and evenings to meet the needs of the business.

Job purpose

You will be our person ‘on the floor’, leading from the front to develop a culture of customer service excellence, creating a welcoming visitor experience that introduces people to the Trust and encourages them to explore the reserve.

You will support the Catering Manager in driving the commercial objectives of the Trust, with attention to detail in costing, operations, planning and cost control for catering.

Key Roles and Responsibilities:

  • Lead from the front to deliver an exceptional experience in our café and visitor centre
  • Support the Catering Manager in delivering budgets and monitoring sales effectively by using our EPOS system
  • Support the Catering Manager in managing all legal compliance with attention to detail and exceptionally high standards, in line with the Trust’s Food Safety, HR and H&S procedures and policies.
  • Provide strong leadership and training to the catering team and form good working relationships with the wider Trust
  • Work with the Visitor Experience Assistants to oversee the recording and merchandising of retail products

  • Catering and retail

  • Assist the Catering Manager in delivering the catering vision and business plan, ensuring that sales and profit targets are achieved.
  • Help to regularly review progress and develop new ideas to deliver the highest standards of food quality and presentation.
  • Work with the Visitor Experience Assistants to ensure retail stock purchases are recorded accurately on the EPOS system and assist in managing seasonal displays.
  • In the Catering Manager’s absences, hold the daily operations meeting, updating the catering team on any on site events or activities
  • Take day to day responsibility for retail, ensuring that shelves are well stocked and merchandised and items are correctly priced.
  • Support the Catering Manager in a culture of excellent customer service and strive to always exceed visitor expectations
  • Prepare food, overseeing the process to ensure there are appropriate levels of food stock available for customers whilst controlling wastage
  • Order stock and undertake stock taking and general stock rotation and control to ensure wastage is minimised and food margins are met.
  • Ensure all cleaning schedules are completed on a daily/weekly /monthly basis.
  • Comply with all HACCAP and COSHH regulations.
  • Use the electronic till system, maintaining accurate cash and card handling.


  • Assist the Catering Manager in monitoring and controlling resources, including stock and equipment, maximising profitability and minimising waste.
  • Assist the Catering Manager in planning staff rotas and make sure payroll costs are within budget.
  • Complete weekly stock takes and maintain effective wastage procedures to ensure GP targets are met.
  • Ensure the EPOS system is fully utilised and used correctly to track financial performance and monitor GP.
  • Cash up at the end of the day, processing figures and sending in payroll in the absence of the Catering Manager.

3. People Management

  • Supervise and motivate the catering team on the floor to ensure effective teamwork and communication
  • Lead on commerciality on the floor to achieve business plan objectives
  • Train, coach and provide feedback to Catering Assistants.
  • Assist the Catering Manager in recruiting talented and enthusiastic people who support the vision and mission of the Trust
  • Collate ideas and suggestions from the catering team and feedback from customers, and feed back to the Catering Manager to continually improve the overall experience.
  • Promote a positive and effective relationship with the wider Trust.

4. Visitor Centre

1. Maintain up to date knowledge about Warwickshire Wildlife Trust, the Parkridge Centre and the wider park, encouraging people to explore nature and to join as members.

2. To lock and unlock the premises in line with Parkridge Operating guidelines.

3. Maintain the standards of housekeeping for the building, working with the site team to ensure that the Trust facilities (reserve, office, toilets, café and shop) are ready to receive visitors

4. Maintain a clean and welcoming environment for our visitors, this includes cleaning our public areas and washroom facilities.

5. To act as the senior person on site in the event of a fire or incident in the absence of the Catering Manager. To act as a First Aider for the Visitor Centre

6. Be available to work out of hours, with regular weekend, evening and bank holiday working a requirement of the role.

5. Legal and Compliance

  • Assist the Catering Manager in identifying and managing risks to the business within the catering operation, ensuring that the team are safe, secure and complaint with all relevant legislation including cash handling and stock control.
  • Ensure compliance with Food Hygiene standards and internal procedures to minimise risk to the public, staff and contractors.
  • Meticulous attention to detail with relevant record keeping and safe and healthy food preparation area and front of house practices.
  • Ensure all relevant legal requirements for food and drinks are complied with to the highest standards, carrying out audits on a regular basis and facilitating audits from the Visitor Experience Manager.

6. General Responsibilities

  • Promote the work, mission and vision of the Trust at all times. Work across teams to develop and implement activity plans across the 2030 strategy business plan.
  • Use every opportunity commensurate with other duties to contribute to the Trust’s membership recruitment, fundraising and engagement of people.
  • Ensure a high level of customer service in all dealings with the public.
  • Ensure continuous development of skills and knowledge required for the post, undergoing training and performance review as required by the Trust.
  • Work within all the policies and procedures of the Trust, ensuring own compliance with the Trust’s health and safety policies and procedures and that of any resources for whom you are responsible.
  • Work at all times within the Warwickshire Wildlife Trust’s Equal Opportunities Policy and to promote equal opportunities.
  • Comply with all legal and contractual obligations concerning the responsibilities of your post.
  • Carry out any other reasonable duties commensurate with the level of responsibility of the post, as requested by the Chief Executive.

Personal Specification




Work in a busy, customer facing catering environment


Practical experience of food preparation and the production and service of good quality food and drink


Experience supervising a team


Ability to deliver high standards of customer service


Use EPOS till systems


Food preparation in a busy catering environment


Qualifications and working knowledge of food hygiene and safety legislation, (minimum expected is Food Hygiene Level 2)





A sound knowledge of catering and legal compliance in this field

Including food hygiene and allergens


Knowledge of appropriate legislation and Health and Safety


Knowledge of /or interest in wildlife and an interest in working for a charity which is determined to protect wildlife for the future and for the people of Warwickshire





Ability to prioritise work and meet deadlines.


Excellent customer service


Ability to engage with a diverse audience


Ability to think flexibly and creatively in a busy environment


Strong communication skills


Personal Qualities



Enjoyment of dealing with people and the ability to build rapport with customers quickly


A commitment to the role of charities and the voluntary sector in society


Willingness to be flexible over days and hours of work.


Ability to work flexibly out of office hours, occasionally at short notice