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ABOUT US

Our philosophy at The Travel Corporation (TTC) is simple, we create enriching experiences

for travellers by combining an unbeatable mix of exceptional service and quality at great

value.


As a global business with over 100 years of experience in the travel industry, our ethos of

being ‘Driven by Service’, ensures we keep our values of passion, people and purpose at

the heart of everything we do - designing and running immersive, innovative and

responsible travel experiences for our guests across 70 countries. Join us in creating life-changing moments for every guest across our award-winning brands and experience

the TTC difference.


OUR VALUES

• Driven by service

• An inherent passion for travel

• Commitment to our customers and to our people

• Commitment to social responsibility and our 5-year sustainability strategy


POSITION SUMMARY

This role exists to drive the sustainability strategy and "Make Travel Matter" experiences for our EMEA brands, ensuring every journey aligns with the company’s Net Zero roadmap. You will advance the corporate mission by measuring impact, engaging the supply chain, and acting as a champion for responsible travel across operations, sales, and marketing.


KEY RESPONSIBILITIES

Oversee Make Travel Matter Experiences

•Work with the Travel Experiences team to develop and maintain Make Travel Matter Experiences for Insight, Trafalgar, Costsaver and Luxury Gold EMEA

•Work with Travel Experiences, Operations and Ground Handler Manager to brief TDs and ensure that MTM Experiences work successfully

•Create content to inspire others to travel on our journeys

•Continually look to improve the experiences that we operate

•Work with other brands to collaborate on opportunities


Measure impact of our brands

Work with the TTC Sustainability team to measure and audit our brands sustainability practices with a view to benchmark where we are now and to measure changes going forward (i.e. Animal Welfare, MAKE TRAVEL MATTER© Experiences, local dining experiences etc)


Sustainability Strategy for each of our brands

•Analyse market trends and identify new opportunities to reduce the carbon footprint of our tours in line with TTC’s Net Zero Roadmap

•Facilitate training to equip TDs to integrate sustainability across all aspects of trip delivery

•Support the contracting teams and ground handlers with engaging our supply chain on sustainability topics

•Support destination partnerships focused on sustainability topics including enhancing local cultural heritage, combatting over tourism, and advancing climate action plans


Promote Sustainability in the business

•Be the champion for sustainability in the business, and develop a working group of others keen to work on it for you

•Develop content to promote our sustainability measures on brochures, web and guest documentation

•Point of contact with the marketing and sales teams about promoting our sustainability activities

•Use Viva Engage and other internal networking tools to spread the word about the sustainability activities

•Communicate updates on sustainability to the selling regions throughout the year and create support material to help sales

•Represent sustainability in our brands at various internal and industry events


ROLE SUCCESS CRITERIA

•Successful Delivery of the "Make Travel Matter" Portfolio The role holder will have developed, audited, and launched a robust portfolio of "Make Travel Matter" experiences across all EMEA brands. Success is measured by high guest satisfaction scores on these specific experiences and seamless operational execution by ground handlers and Travel Directors.

•Measurable Progress on Net Zero Benchmarks The individual will have established a clear baseline for current sustainability practices and successfully implemented initiatives that reduce the carbon footprint of tours. Success is demonstrated by accurate data reporting in line with the TTC Net Zero Roadmap and tangible improvements in supply chain compliance (e.g., animal welfare and waste reduction).

•Integration of Sustainability into Commercial Strategy Sustainability will no longer be a standalone topic but a core selling point. Success is defined by the effective training of Travel Directors to deliver this message on the ground, and the adoption of sustainability content by the Sales and Marketing teams to drive booking conversion.


YOUR EXPERIENCE AND EXPERTISE

•Substantial experience operating escorted journeys

•Experience managing sustainability practices and a passion for the same

•Proven ability to supervise a global operation

•Excellent computer skills

•Excellent communication skills

•Confident presenter

•Contracting and negotiating experience an advantage

•Ability to represent the sustainability practices of our brands on the virtual and actual stage


TRAVEL & OTHER REQUIREMENTS

•Work Location: Hybrid (office & remote) - details to be agreed with line manager

•Travel: International travel required

•The right to work in the UK