Product Manager, Expert - Hybrid
Job Description
Duration: 18 month contract
Hybrid. Will require on-site 1 day/month and as needed.
***Job Responsibilities***
• Develop product requirements and user experience for the full customer-facing product, ensuring a customer-first approach; includes ensuring comprehensive webpage functionality, data architecture, and core design principles
• Drive alignment and build partnerships across internal teams for broader unified customer electrification vision and roadmap, centered around Amplify
• Translate and connect strategic objectives into tangible product deliverables and positioning
• Stand up and run all customer-facing pilots and demonstrations, including defining go-to-market strategy and tactics for each stage of Amplify testing and scaling
• Interface with Amplify Technology Lead on prototyping and development and production engineering
• Determine build vs. partner strategy for Amplify components
• Build partnerships with automotive OEMs and others as needed
• Map Amplify customer data journey, defining data collection, flow, and enablement working within the parameters of the organization’s customer and data privacy policy
• Orchestrate multiple customer touchpoints (AI chat, home assessment, contractor dispatch, etc.) and digital-to-physical handoff, ensuring seamless experience and information continuity
• Lead monthly operating reviews with key internal stakeholders
• Conduct additional customer research as needed
***Minimum Qualifications***
• Bachelor’s degree in Business, Marketing, Design, Engineering, or related field
• 6+ years of experience in product management, preferably in B2C environments
• Successful launch, commercialization, and scale of service-oriented consumer product(s)
• Expertise in service design and user experience
• Highly adept at understanding customer behavior and motivations and applying these insights to product design
• Excellent project management and cross-functional collaboration skills
• Comfort with uncertainty and rapid iteration
• Creative, results-oriented self-starter who can quickly adapt to a changing environment
• Strong collaborator who enjoys working cross-functionally with product teams
• Experience working with both digital and analog workflows
• Ability to provide one’s own transportation to/from on-site meetings
***Desired Qualifications***
• Automotive industry experience
• Master’s degree in business administration
• Experience in regulated environments
• Experience with customer data architecture and digital platforms
• Experience leading pilots and managing customer-facing operations
• Experience building external partnerships
• Familiarity with B2C product and marketing dynamics
• Passion for climate tech, clean energy, or EV adoption
• Understanding of EV adoption, home electrification, or energy programs
• Passion for climate tech, clean energy, or electrification
The Norland Group has been in operation successfully since 1996. We are a strong believer of people management, professionalism and accountability. We only make promises when we are certain we can fulfill them. Our business focuses on fulfilling the needs of commercial and government customers in administrative services, workforce mobilization, information technology, engineering, project management services.
Our Mission Statement
Our main goal is to provide career advancement opportunities to our associates. We are committed to bringing our customers exceptional support services with the highest quality, integrity, and innovation. We believe that we are the stepping stone for our associates to advance their careers and to live a better life. Everyone should have a chance to live a successful and happy life. We operate our business based on those values and we choose employees who value the same principles.