Systems Specialist

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The Nature Conservancy

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Washington, DC, United States

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27 days ago

OFFICE LOCATION


USA

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WHO WE ARE


The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our Mission and guided by our Values, which includes a Commitment to Diversity and Respect for People, Communities, and Cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s lots of reasons to love life #insideTNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube on Glassdoor.

Our goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging, and that their unique contributions to our mission are valued. We’ll only achieve our Mission by hiring and engaging a diverse workforce that reflects the communities in which we work. In addition to the requirements in our postings, we recognize that people come with talent and experiences outside of a job. Diversity of experience and skills combined with passion is a key to innovation and a culture of inclusion! Please apply – we’d love to hear from you. To quote myriad TNC staff members, “you’ll join for our mission, and you’ll stay for our people.”

YOUR POSITION WITH TNC


The Systems Specialist will work as part of the External Affairs Systems & Process sub-team, part of the External Affairs Business Advancement team in Global External Affairs. The Systems Specialist will be a member of the Systems & Process sub-team which is responsible for application and user support and associated resources for External Affairs/Government Relations and Conservation staff across Global, Regional and Worldwide Office (WO) teams. They support relationship management and conservation systems users located in each country in which TNC works and aid in the enhancement of such systems and associated business processes. Support for these systems and processes helps to optimize The Nature Conservancy’s (TNC) government relations work and overall organization collaboration and efficiency. As a member of External Affairs Business Advancement team, the Specialist will support diverse strategies that work to encourage and foster successful adoption of TNC relationship and conservation management applications to improve communications, pipeline and financial tracking, constituent reporting and generally support practices that advance TNC’s 2030 goals.

ESSENTIAL FUNCTIONS


The Systems Specialist will work toward meeting strategic priorities by implementing tactics for approved plans and completing day-to-day tasks and activities. They review and enter conservation, public funding and policy details into The Nature Conservancy’s constituent database (Blackbaud CRM) and conservation management database (The Hub). The Specialist assists with the development, support, and enhancement of systems for External Affairs to optimize TNC’s government relationship management, public grants tracking efforts, and conservation management efforts. The Specialist will lead efforts that require data updates in the system and running constituent reports. They will provide coaching and systems support for current and potential TNC government relations users globally, assist with public grants tracking and pipeline reporting, assist with conservation data management, aid in trouble shooting issues and testing fixes, and identifying opportunities for improvement to the business process documentation, systems, and training. The Specialist will assist with critical functions that include oversight of data structures and quality assurance. They will contribute to communications development and delivery to External Affairs/Government Relations and Conservation staff across Global, Regional and WO teams.

They will be responsible for communicating with users to address questions, resolve issues, provide support for data entry and updates in the system, and encourage adoption. They will use their systems expertise to identify product or usability needs and suggest improvements, resolve problems and enhance the user experience. They may assist in defining systems requirements and testing solutions, with constituent reporting for relationship targets, and with tracking and reporting for potential and pending grants and policy initiatives.


RESPONSIBILITIES AND SCOPE

  • Act independently on assigned tasks and exercise independent judgment based on analysis and experience.
  • Coordinate projects with several variables, work within a defined timeline and budget.
  • Does not supervise any staff, but may supervise interns, volunteers, and/or temporary staff.
  • Responsible for Tier 1 Blackbaud CRM end user support. (Tier 1 means this person will be the first contact for questions.)
  • Provides Hub end user support.
  • Responsible for data quality assurance.
  • Provide quality customer service to users.
  • Provide data entry support to users.
  • Assist with constituent, conservation, and financial reporting.
  • Assist with setup and maintenance of pending grants information in systems and consolidated reporting.
  • Assist with team systems administration.
  • Contribute to the development or updates of business processes, training materials and end user system instructional guides and assist with communicating changes and providing training to system users.
  • Provide input on best practices and enhancements to drive increased adoption and usage by government relations staff.
  • Refer difficult questions and unusual problems to supervisor.
  • Willing to do some travel and work flexible hours.
  • Able to work independently, working with supervisor as needed.
  • Work is diversified and may not always fall under established practices and guidelines.
  • Able to make day-to-day decisions within the scope of work assignments.

MINIMUM QUALIFICATIONS

  • Bachelor’s degree and 2 years related experience or equivalent combination;
  • Experience in business writing, editing, and proofreading;
  • Experience with client/customer service;
  • Experience with relational database management and reporting;
  • Experience generating reports and interpreting data;
  • Experience organizing time and managing diverse activities to meet deadlines; and
  • Experience with Microsoft Office suite, especially Excel.
  • Experience working across teams and communicating with a wide range of people

DESIRED QUALIFICATIONS

  • Experience with Blackbaud CRM or other CRM system;
  • Multi-lingual skills and multi-cultural or cross-cultural experiences are appreciated;
  • Strong organizational skills and attention to detail;
  • Demonstrated excellent written and verbal communication skills;
  • Motivated, independent worker who can thrive in a decentralized organization with minimal oversight;
  • Experience analyzing and visualizing data to report on key metrics, success indicators;
  • Experience coordinating administrative processes;
  • Ability to learn new systems and processes;
  • Ability to analyze information for the purpose of coordinating and planning activities and solving problems;
  • Proficient in using existing technology for processing, manipulating, analyzing and interpreting data;
  • Experience with public fundraising, public grants, and/or grants generally;
  • Ability to coordinate complex projects in a decentralized organization, working across teams, operating units and functions to achieve optimal results;
  • Effective working in a team environment; and
  • Experience facilitating informational sessions.

WHAT WE BRING


Since 1951, The Nature Conservancy has been doing work you can believe in protecting the lands and waters that all life depends on. Through grassroots action, TNC has grown to become one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff, we impact conservation throughout the world!

The Nature Conservancy offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, 401(k) plan to include employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our benefits in the Culture Tab on nature.org/careers.

We’re proud to offer a work environment that is supportive of the health, well-being, and flexibility needs of the people we employ!

APPLY NOW


To apply for job ID 51606, submit your materials online by using the Apply Now button at https://careers.nature.org/. Need help applying? Visit our recruitment page or contact applyhelp@tnc.org.

The Nature Conservancy is an Equal Opportunity Employer. Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings!

TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to applyhelp@tnc.org with Request for Accommodation in the subject line.

Where legally permissible, TNC requires all new employees to be fully vaccinated and willing to keep up to date with vaccines that protect against COVID-19. By accepting an offer of employment, you agree to comply with this requirement, unless you are entitled to a legally mandated exemption.