IT Support Engineer, Asia Pacific

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The Nature Conservancy

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Hong Kong, Hong Kong

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9 days ago


Hong Kong,China

North Point, Hong Kong


The Nature Conservancy’s mission is to protect the lands and waters upon which all life depends. As a science-based organization, we create innovative, on-the-ground solutions to our world’s toughest challenges so that we can create a world in which people and nature thrive. We’re rooted in our Mission and guided by our Values, which includes a Commitment to Diversity and Respect for People, Communities, and Cultures. Whether it’s career development, flexible schedules, or a rewarding mission, there’s lots of reasons to love life #insideTNC. Want a better insight to TNC? Check out our TNC Talent playlist on YouTube on Glassdoor.

Our goal is to cultivate an inclusive work environment so that all our colleagues around the globe feel a sense of belonging, and that their unique contributions to our mission are valued. We’ll only achieve our Mission by hiring and engaging a diverse workforce that reflects the communities in which we work. In addition to the requirements in our postings, we recognize that people come with talent and experiences outside of a job. Diversity of experience and skills combined with passion is a key to innovation and a culture of inclusion! Please apply – we’d love to hear from you. To quote myriad TNC staff members, “you’ll join for our mission, and you’ll stay for our people.”


Based in our Hong Kong office, the IT Support Engineer, Asia will provide administration and support of IT infrastructure for our programs located in Hong Kong, China, Mongolia, Myanmar and Singapore. The engineer will also perform an important role as a technology consultant for our conservation, fundraising and operations teams. The engineer will be an integral part of a professional IT infrastructure and support team located across TNC’s Asia Pacific region and around the globe.


  • In cooperation with IT, local operations staff and key users, provides strategic, budgeting and disaster recovery/business continuity planning to offices and staff in multiple operating, business and functional units.
  • Responsible for local inventory maintenance and software license management. Monitors security compliance in accordance with TNC and IT standards, policies and procedures.
  • Responsible for maintenance of systems documentation such as IT operations manuals. Serves as the technical and communications liaison to and from stakeholders and office key users for IT communications, initiatives, needs assessments, etc.
  • Responsible for procurement process, installation and life-cycle maintenance of IT hardware and software (i.e. PCs, peripherals, servers, networking equipment, operating systems/other software, voice and data communications systems) for primary Operating Units.
  • Provides new TNC staff with PC/account setup and orientation.
  • Provides escalated technical support that requires an on-site presence (server, NAS, network or PC equipment failure), including data backup recovery. Performs complex software/hardware troubleshooting, patches and re-installations in cooperation with the Enterprise Helpdesk and in accordance with established SLAs.
  • Provides consulting/training/education services such as data management and staff training/orientation for standard TNC systems.
  • Serve as the point of contact and accountable for the IT portion of new office setups, office expansions, etc. This includes relocation and/or installation of voice/data communications solutions, LAN and PC equipment.
  • Responsible for local IT vendor, contract and outsourcing management.
  • Perform appropriate duties associated with division and IT project-based activities.
  • Provide backup for other IT Technicians in the service area.


The IT Support Engineer, Asia maintains information technology systems (including PC and LAN/WAN equipment) for Nature Conservancy offices. The engineer provides IT operations functions to offices for the organization’s standard hardware, software and voice/data network solutions. Responsible for the purchase, installation, and life-cycle maintenance of PCs, servers and network connectivity equipment. As appropriate, the manager provide escalated on-site support of hardware, software and network connectivity issues. Acts as the primary point of communication between IT and primary operating business units and external vendors. Performs local administration and operations functions as appropriate in accordance with TNC and IT standards, policies and procedures.


  • Associates degree along with 2 years’ experience in operations or equivalent combined.
  • Experience with MS Office software, Windows and Macintosh environment.
  • Experience manipulating, analyzing and interpreting data.


  • Multi-lingual skills and multi-cultural or cross-cultural experience appreciated.
  • Experience with TNC standard software applications.
  • Training ability and/or experience is a plus.
  • Database management skills with the ability to produce reports.
  • Experience managing projects and budgets.
  • Excellent customer service and communications skills, experience supporting staff from a wide variety of backgrounds, cultures and technical experience.
  • Experience with Windows and Mac PCs, servers and NAS devices, phone systems and network equipment. SharePoint and ITIL experience is a plus.
  • English, Cantonese and Mandarin fluency.
  • Experience remotely supporting customers and systems located across multiple sites and time zones.
  • Ability and willingness to travel to TNC sites across Asia including China, Mongolia, Myanmar and Singapore; and occasional travel to the United States. Travel may approach eight weeks per year (15%).


To apply for job ID 52179, submit your materials online by using the Apply Now button at Need help applying? Visit our recruitment page or contact Application opens until the position is filled.

The Nature Conservancy is an Equal Opportunity Employer. Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to with Request for Accommodation in the subject line.

Where legally permissible, TNC requires all new employees to be fully vaccinated and willing to keep up to date with vaccines that protect against COVID-19. By accepting an offer of employment, you agree to comply with this requirement, unless you are entitled to a legally mandated exemption.