Membership Systems Specialist

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The Nature Conservancy

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Arlington, VA, United States

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30+ days ago

OFFICE LOCATION


Arlington, Virginia, USA

Negotiable within the United States.

#PDN

WHO WE ARE


The mission of The Nature Conservancy (TNC) is to conserve the lands and waters upon which all life depends. As a science-based organization, we develop innovative, on-the-ground solutions to the world’s toughest environmental challenges so that people and nature can thrive. Our work is guided by our values, which include a commitment to diversity and respect for people, communities, and cultures. From a rewarding mission to career development and flexible schedules, there are many reasons to love life #insideTNC. Want to know more? Check out our TNC Talent playlist on YouTube to hear stories from staff or visit Glassdoor.

One of TNC’s primary goals is to cultivate an inclusive work environment so that employees around the globe have a sense of belonging and feel that their unique contributions are valued. We know we’ll only achieve our mission by hiring and engaging a diverse staff that reflects the communities in which we work. Recognizing that people bring talent and skills that have been developed outside the scope of a job, we take a holistic approach to recruitment that considers life experience in addition to the professional requirements listed in our postings. Please apply – we’d love to hear from you. To quote a popular saying at TNC, “you’ll join for the mission, and you’ll stay for the people.”

WHAT WE CAN ACHIEVE TOGETHER


The Membership Systems Specialist is responsible for operational and business process support, and data integrity required to enable effective Membership operations and fundraising programs. This position is responsible for executing daily and weekly tasks related to data integrity and support for Membership fundraising programs. The position has primary responsibility for responding to and leading the resolution of systems, data or process issues affecting the membership team. In addition, the role will support the identification of operational bottlenecks, redundancies, vulnerabilities and opportunities for enhanced efficiency or effectiveness, provide recommendations for process and procedure improvement, and act as a resource to the membership team on these topics.

The Membership Systems Specialist will provide support to senior membership operations team members and the membership fundraising program staff. The role includes doing both daily routine tasks (ongoing operations) and project-based tasks like requirements analysis, process documentation and project coordination. The Membership Department is on a path to transforming our process and technologies from manual-based ways of working to greater automation and efficiency. TNC is seeking candidates who can both execute current state routines and processes while also being an innovation agent in concepting and implementing new, more efficient ways of working.

The Membership Systems Specialist will work with membership program managers, membership analytics, other departments and external vendors as a dedicated function with clear responsibility for ongoing support of:

  • Monitoring data processes and the data quality and integrity as it relates to fundraising efforts;
  • Creating and maintaining documentation on system processes, as well as managing and conducting quality controls and assurance on processes;
  • Identifying and reporting issues, and in most cases, responsible for diagnosing and leading resolution;
  • Using SQL to pull data for analysis or researching data issues;
  • Managing data processes and systems to enable accurate and compliant solicitation, cultivation, stewardship and gift acknowledgement of current and prospective donors; and
  • Ensuring compliance to data hygiene; privacy and security protocols.

The Membership System Specialist is accountable for resolving incidents reported on operational systems used by Membership. They lead cross-organizational, cross-functional teams that may span multiple TNC departments and TIS (Technology Information Systems) units, as well as vendors. The Membership Systems Specialist monitors and measures project progress, conducts corrective action as necessary, communicates project status information to all stakeholders, performs risk management, issue resolution that includes troubleshooting and investigating issues and conflict management, and controls project scope and quality.

The Specialist will take on additional duties as assigned to support the success of membership fundraising programs from launch, to maintenance, to continued enhancement including, but not limited to: research of industry systems, solutions and best practices; developing documentation; providing recommendations; and developing and delivering targeted training related to their functional area of the team.


WE'RE LOOKING FOR YOU


Looking for a career that provides meaning and purpose? Come join our team as the TNC Membership Systems Specialist where you will use your talents and skills to advance our conservation objectives around the globe by supporting a department of talented, direct response fundraisers who generate $90 million+ annually in membership donations that fund the work critical to saving ecosystems threatened by climate change. You’ll have the opportunity to support marketers working in all channels of fundraising – direct mail, telemarketing, email, social, face-to-face, and emerging digital media and direct response TV channels; developing a diverse set of skills while gaining experience working across the breadth of the fundraising environment. The work you will do has a meaningful impact on the donor’s we serve and TNC’s ability to fund our mission.

We’re looking for a passionate, curious person who enjoys both diving into the details and understanding “how the big picture works” to join the Membership Operation team. If you like tracking down root causes of problems and creatively solving them at their source, this is the job for you. The job offers a great mix of independent tasks and team-based project work. If you like variety this role has it - keeping mission-critical processes running smoothly, investigating and troubleshooting, resolving data issues, creating new and smarter ways of working, and more. Constituent management experience, time management, thoroughness, and the ability to organize and coordinate multiple tasks and projects are key in this role. Come join our team and apply today!


WHAT YOU'LL BRING

  • Bachelor’s degree in related field and 5 years’ related experience or equivalent combination of education and experience.
  • Experience cultivating and managing internal and external client/customer relationships.
  • Experience writing, editing and proofreading.
  • Experience organizing and coordinating multiple tasks and projects.
  • Experience with constituent management systems and relational databases.
  • Experience assisting business users with resolving technical, data quality and business process incidents.

DESIRED QUALIFICATIONS (do not need to meet all desired qualification)

  • Multi-lingual skills and multi-cultural or cross-cultural experience are appreciated.
  • Critical thinker with demonstrated problem-solving skills. Results driven.
  • Demonstrated ability to manage complex medium projects in a large, decentralized organization.
  • Effectively communicates via presentations, conversations and documents.
  • Experience with nonprofit marketing solutions such as Engaging Networks and Blackbaud’s BBCRM
  • Experience with basic SQL query building skills
  • Familiarity with direct response marketing programs. Nonprofit and advocacy programs a plus.
  • General knowledge of data warehousing and ETL processes
  • Strong dedication to the development of customer-centric standards and solutions.
  • Well versed in industry best practices, and an ability to adapt them to TNC’s organization and culture.

WHAT WE BRING


Since 1951, TNC has been doing work you can believe in. Through grassroots action, we have grown from a small non-profit into one of the most effective and wide-reaching environmental organizations in the world. Thanks to more than 1 million members, over 400 scientists, and the dedicated efforts of our diverse staff and partners, we impact conservation around the world!

TNC offers a competitive, comprehensive benefits package including health care benefits, flexible spending accounts, a 401(k) plan with an 8% employer match, parental leave, accrued paid time off, life insurance, disability coverage, employee assistance program, other life and work well-being benefits. Learn more about our benefits on our Culture Tab on nature.org/careers.

We’re proud to offer a flexible work environment that supports of the health and well-being of the people we employ.

APPLY NOW


To apply for job ID 52774, submit your materials online by using the Apply Now button at https://careers.nature.org/. Need help applying? Visit our recruitment page or contact applyhelp@tnc.org.

The Nature Conservancy is an Equal Opportunity Employer. Our commitment to diversity includes the recognition that our conservation mission is best advanced by the leadership and contributions of people of diverse backgrounds, beliefs and culture. Recruiting and mentoring staff to create an inclusive organization that reflects our global character is a priority and we encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

Do you have military experience? Visit our U.S. Military Skills Translator to match your military experience with our current job openings!

TNC is committed to offering accommodations for qualified individuals with disabilities and disabled veterans in our job application process. If you need assistance or an accommodation due to a disability, please send a note to applyhelp@tnc.org with Request for Accommodation in the subject line.

Where legally permissible, TNC requires all new employees to be fully vaccinated and willing to keep up to date with vaccines that protect against COVID-19. By accepting an offer of employment, you agree to comply with this requirement, unless you are entitled to a legally mandated exemption.

An attractive salary and benefits package is part of TNC’s value proposition to our employees. TNC strives to provide competitive pay and bases salaries on the geographic location of the role committing to being equitable across groups and providing hiring salary ranges when possible.

Since we support flexible and remote work for our employees, many positions have a flexible location within countries where we’re registered as a Non-government Organization and established as an employer. This may mean we’re unable to provide a hiring salary range in the posting for some of our positions. However, candidates invited to be part of our interview process will be provided their location specific range upon request.