Used Car Manager
What to Expect
What You'll Do
What You'll Bring
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.
Would you like to be part of a team transforming the way people buy a car? Are you business savvy and have the ability to work autonomously in an environment that is fueled by creativity and problem solving? Tesla is reinventing the trade-in and used vehicle business and we are looking for innovators to help us in this endeavor. Used Car Manager is a demanding position which requires the flexibility to adapt, the drive to achieve against difficult odds, and a forward-thinking nature to anticipate trends, and to be ahead of the curve. As a leader in Tesla’s Used Car business, you are responsible for the sales process, managing used vehicle delivery performance and operations, and providing exceptional customer experience.
What You'll Do
- Responsible for driving sales metrics (sales volume, close rate, advisor efficiency, and others as business needs change).
- Lead, manage, and grow a team of motivated and effective Used Car Advisors.
- Work cross-functionality with the other organizations within Tesla (Sales, Marketing, Delivery, Charging, Finance teams) to ensure workflows are the best available.
- Engage field teams to support expansion of used sales.
- Participate in testing of new, updated and innovative processes.
- Communicate data-based performance metrics in team meetings and as needed by the business.
- Resolve issues related to website and customer experience.
- Resolve customer concerns and escalations as needed.
What You'll Bring
- BA/BS, or equivalent preferred.
- Management experience leading a team of people preferred.
- Strong verbal and written communications skills are a must, as well as leadership skills.
- Creative thinker with the ability to resolve critical problems quickly and independently.
- Demonstrated ability to work effectively across internal and external organizations.
- Proven ability to work well with others in a team environment.
- Willingness to work on a flexible schedule, according to activity volume.
- Ability to work across multiple systems.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.