Used Vehicle Intake Specialist
Job Category
Operations & Business Support
Location
Marina Del Rey, California
Req. ID
224880
Job Type
Full-time
Tesla participates in the E-Verify Program
What to Expect What You’ll Do What You’ll Bring
At Tesla, our Used Vehicle Intake Specialists will be the front line managing inventory coming into Tesla’s Used Vehicle Program. This position is responsible for ensuringall damage to incoming vehicles is accurately assessed and an estimate for the necessary repairs is generated. The position requires a significant amount of interactionwith Customers, Technicians, Used Vehicle Quality Specialists, Acquisition Specialist, and other internal teams. The ideal candidate will not only possessa customer service mindset, but also the ability to provide a basic level ofbody repair estimating experience. With excellence being the passing grade, your ability to produce results and find ways to drive efficiency will directly influence and support Tesla’s mission. To succeed at Tesla, you must have strong attention to detail, be highly organized, and hard working. You shouldhave a passion for sustainable energy and the ability to create exceptionalclient experiences. While individual contributions are recognized, teamwork isessential to achieve the highest level of success.
- Identify vehicle damage via photos and determine repair parts, time and labor required to complete repairs
- Respond to customer inquiries regarding excess wear and tear charges and the vehicle intake process
- Address any customer and internal requests promptly while providing exceptional customer experience
- Effectively handle multiple priorities, organize workload, and meet deadlines
- Ability to pivot responsibilities as needed to meet the demands of the business
- Exceptional attention to detail and organizational skills
- 3-4 years of body repair experience, or 1-2 years of auto damage appraisal experience
- 1-2 years of customer service experience
- Knowledge of methods, techniques, parts, tools and materials used in vehicle maintenance and repair
- Experience identifying after-market parts
- Intermediate computer skills, including navigating web browsers and using standard applications (Office 365)
- Excellent oral and written communication skills as well as the ability to follow instructions
- Ability to establish and maintain cooperative working relationships
- Ability to work weekends and holidays as needed
- Valid driver’s license required
Compensation and Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
$17.48 - $54.72/hour, depending on level + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Benefits
Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
- Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
- Family-building, fertility, adoption and surrogacy benefits
- Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
- Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
- Healthcare and Dependent Care Flexible Spending Accounts (FSA)
- LGBTQ+ care concierge services
- 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
- Company paid Basic Life, AD&D, short-term and long-term disability insurance
- Employee Assistance Program
- Sick and Vacation time (Flex time for salary positions), and Paid Holidays
- Back-up childcare and parenting support resources
- Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
- Weight Loss and Tobacco Cessation Programs
- Tesla Babies program
- Commuter benefits
- Employee discounts and perks program
Expected Compensation
$17.48 - $54.72/hour, depending on level + cash and stock awards + benefits
Pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.