Application Support Engineer (m/f/d) - Gigafactory Berlin-Brandenburg
Gigafactory Berlin-Brandenburg forms the perfect basis for rolling out Tesla's incredible success story in Europe. The most important pillar for this is our employees. Their passion, motivation and engagement ensure that we achieve our goals. We are looking for you to continue and expand this success story together.
Role
We are looking for a highly motivated Application Support Engineer to join the Factory Software team. You will join a small, expert team that supports the operational health of systems that coordinate and facilitate our car manufacturing process. The ideal candidate will have a good balance of relationship building skills with users of our system, solving technical problems skills and manufacturing/warehouse systems knowledge.
What You'll Do
- Ability to facilitate delivery of Tesla’s manufacturing software systems by resolving day to day issues
- Understand and improve the end-to-end workflow of Factory Software applications like manufacturing execution and material flow management systems and the other integrating systems
- Quickly troubleshoot technical problems, document the root cause and the solution
- Build Software Applications/Tools to address the issues that require immediate solution if a permanent fix is not possible in existing Factory Software applications
- Document troubleshooting guides to empower your teammates and systems users
- Work directly with software developers to understand user issues and long-term directions, propose, and provide solutions for recurring problems
- Setup automation and monitoring systems to optimize utilization of Factory Software
- Respond to and handle business process change requests that require coordination between cross-functional teams
- Be nimble and react quickly to changing business conditions
What You'll Bring
- Bachelor’s degree or higher in an engineering field or equivalent experience and evidence of exceptional ability
- Working knowledge of querying databases with SQL
- Experience with Python, Go or other software development languages
- Must be able to understand integrated systems and their dependencies
- Excellent interpersonal skills, energetic and a self-starter
- Ability to identify tasks which require automation and develop the tools to address them
- Proficiency working in a high-impact, responsive, and collaborative team environment - smart but humble, with a bias for action
- Experience in application support or similar roles
- Understanding of queues and stream processing is nice to have
- Work in shifts to support production 24/7 (late shift, night shifts and weekends included)
What we offer
You will be working in our state-of-the-art Gigafactory where you’ll solve the world's most interesting problems with the best and brightest people who share a passion to change the world. Tesla’s compensation package includes a competitive salary and Tesla shares or bonuses. Typical benefits that we provide are 30 vacation days, an occupational pension, employee life and disability insurances, free EV charging, product discounts and various transportation benefits.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.