Body Repair Production Supervisor - Dartford
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What to Expect
What You’ll Bring
At Tesla, our Production Managers consistently coordinate a seamless workshop repair for customers with damaged vehicles. None of this is possible without a strong team behind the scenes, where our managers play a critical role in the repair operation, offering fundamental support to both Technicians, Front of House and customers. Together they constitute Tesla’s ‘back of house’ line and are our brand ambassadors, supporting our mission to accelerate the world’s transition to sustainable energy.
What You’ll Do Production Managers are the front-line leaders of our workshop operation. They act as brand ambassadors, delivering an exceptional experience to customers, managing day-to-day operations of the workshop as well as proactively developing team members to reach their full potential.
We hire leaders who want to run a successful workshop and be a part of our critical mission to accelerate the world’s transition to sustainable energy.
Our Production Managers consistently deliver excellent results across both people leadership and workshop operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.
We Offer:
- A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
- The chance to work with innovative technology, advanced tools and software
- Ongoing training and development to help you grow your skills and career
- A competitive compensation and benefits package
- A safe, clean and fun workplace
- Supervise the health and safety compliance across the workshop, setting the tone and always leading by example.
- Oversee and lead technicians to achieve KPIs including, but not limited to, customer satisfaction, productivity, Fix Right First Time, profitability, and cost savings.
- Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents.
- Motivate, lead and inspire the team in continuous improvements and efficiencies.
- Conduct regular one-to-ones and feedback sessions with your team members, providing constructive and clear coaching and following up on development plans and any personnel cases.
- Identify any training needs within the team and arrange relevant training courses as required.
- Identify any roadblocks disturbing workflow and ensure that each individual has the tools and training to perform their role successfully.
- Ensure that work standards and available procedures are up-to-date, accurate and that all work is compliant.
- Hold daily meetings with the team, outlining expectations and workload for the day ahead.
- Manage complex escalations together with your team, confidently resolving and defusing difficult conversations across all communication channels.
- Act as the main point of contact within Front of House and workshop, connecting with customers directly if required to limit escalation cases.
- Adopt new digital tools with ease and adapt quickly to new process changes.
- Possess advanced knowledge of pulling vehicle logs and submitting for remote diagnosis and repair, accurately recording repair orders, interactions, and data into our systems.
- Partner closely with the front of house team to guarantee we service our customers’ cars efficiently and seamlessly, ensuring diaries are up to date, parts are available, and backlog is managed.
- Plan, prepare and distribute work based on skill level, capacity, and resource.
- Support in reviewing jobs that are planned for the day and week and help ensure the parts inventory and planned jobs are harmonizing.
- Liaise daily with internal teams within the business and local Senior Management.
What You’ll Bring
- Experience as a Leader or Parts Advisor within Tesla is preferred.
- Proven ability to lead by example and be innovative with processes and efficiencies.
- Analytical ability to understand and impact key performance indicators.
- Problem solving initiative to fix problems when they arise, but also understand why and how they happened.
- Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed.
- A calm considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with.
- Have an interest in developing yourself as a people manager and continuously grow by actively learning, self-assessing and asking for feedback.
- Possess the ability to build trust with your team and your Manager.
- Digitally savvy – ability to adopt and adapt quickly to new technology and systems.
- Good knowledge of MS Office.
- Able to communicate, read, and write effectively in the English language, and other local languages if required.
- Must have and continue to maintain a valid driving license and safe driving record for 2 years and over.
Tesla is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity or any other factor protected by applicable federal, state or local laws.
Tesla is also committed to working with and providing reasonable accommodations to individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the interview process.