Used Car Service Supervisor - Birmingham

The Role

At Tesla, our Service Supervisors within the Used Vehicle Refurbishment Teams consistently coordinate a seamless process to ensure the timely repair and refurbishment of trade in vehicles for resale.

Service Supervisors within these roles are motivated, driven and passionate about the work we do, to ensure more customers are able to experience Tesla ownership, as well as supporting the development of their teams to be the best they can possibly be.

Our Service Supervisors consistently deliver excellent results across both people leadership and business operations. To succeed at Tesla, you must be energetic, highly organized, and smart working as well as having a passion for true leadership and our brand.

We hire leaders who want to run a service business and be a part of our critical mission to accelerate the world’s transition to sustainable energy.

• Oversee and lead a team of technicians to achieve KPIs including, but not limited to productivity, fix right first time and cost savings
• Monitor performance consistently and be responsible for quality within your team, reporting progress to management daily, together with any specific incidents
  
• Motivate, lead and inspire the team in continuous improvements and efficiencies
  
• Conduct regular one-to-ones and feedback sessions with team members, providing constructive and clear coaching and following up on development plans
  
• Identify any training needs within the team and arrange relevant training courses as required
  
• Identify any roadblocks disturbing workflow and ensure that each individual has the tools and training to perform their role successfully
  
• Ensure that work standards and available procedures are up-to-date, accurate and that all work is compliant
  
• Hold daily meetings with the team, outlining expectations and workload for the day ahead
  
• Plan, prepare and distribute work based on skill level, capacity and resource
  
• Support in reviewing jobs that are planned for the day and week, and help ensure the parts inventory and planned jobs are harmonising.
  
• Supervise the health and safety compliance across the centre, setting the tone and always leading by example
  
• Liaise with internal teams including the wider Service Teams, Sales & Delivery and local Senior Management

• An experienced people leader with a passion for leading a team to success
• Experience of working with a vehicle refurbishment environment is desirable, although not mandatory
• Proven ability to lead by example and be innovative with processes and efficiencies
• Analytical ability to understand and impact key performance indicators
• Problem solving initiative to fix problems when they arise, but also understand why and how they happened
• Ability and desire to lead and motivate a team, to engage and facilitate others to achieve and succeed
• A calm, considered approach with exceptional communication skills and the ability to adapt your style dependent on whom you’re interacting with
• Have an interest in developing yourself as a people leader and continuously grow by actively learning, self-assessing and asking for feedback
• Possess the ability to build trust with your team and your Manager
• Digitally savvy – ability to adopt and adapt quickly to new technology and systems
• Able to communicate, read, and write effectively in the English language
• Must have and continue to maintain a valid driving license and safe driving record