Service Projects Internship

Location: Amsterdam

Start date: April 2024

Duration: 6 months

Period: Fulltime (40 hours a week)

Supports the Service Projects team by producing both top-down analyses on trends and reports in Service, and supporting initiatives that further drive performance within our targets in Customer Experience, Productivity, and Profitability. This may include investigative analysis, building reports, and creating tools for stakeholders and potentially ideally owning a project from ideation to full implementation in partnership amongst 27 markets within EMEA.

The Service Projects Intern is also responsible for supporting in the communication strategy of collective analyses and project updates. The incumbent will also provide clear visuals to report on the various stages of project planning of our key initiatives in Service.

Individuals must be creative, proactive, organized, flexible, results-oriented, and have a passion for using data to identify and solve real business problems. This role works with Service teams which includes but not limited to Customer Experience, Productivity, Repair flow, Performance & planning, Engineering, various Product teams, and more.

• Independently carry out large scale analyses of service data, and EMEA wide Service Center metrics and identify areas of focus and measure impact of responsible projects)
• Create tools to assist in solving business problems identified by or Management, field teams, or global counterparts (i.e. develop a business case into Tableau, process mapping, business cases, project planning, training, etc.)
• Clearly communicate results and next steps from analyses completed, trends identified, and tools created
• Support with the development of the project roadmap
• Provide input to define, develop initiatives
• Show you are able to take initiative and own certain tasks, with a clear focus on continuous improvement
• Collaborate with the service field teams to identify, simplify and resolve (system/process/policy) feedback & issues related to your project
• Support to clarify and translate operational and system requirements to the right (central) stakeholders for follow-up.

• Pursuing a degree in Business, Data Science or equivalent
• Able to work onsite and full time (40h p/w Monday to Friday) this is non negotiable
• Excellent technical analysis skills (e.g. Microsoft Office applications, modeling, etc.)
• Strong written and verbal communication skills
• Exceptional bias for action and documentation
• Proactive, flexible, confident, professional, and self-directed in a fast-paced environment
• Must be able to work with multiple teams and colleagues from various levels and in different locations
• Good Jira and Confluence knowledge
• Proficiency in one or more coding languages is a benefit (R, C++, SQL, etc.)