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The Customer Connection Specialist is the heartbeat of the customer journey. You’ll be the friendly voice and proactive problem-solver who makes sure everything runs smoothly from start to finish. From HOA approvals to installation updates, you’ll be the go-to expert ensuring customers feel informed, supported, and excited every step of the way.

What You’ll Be Doing (Your Superpowers in Action)

  • Own the HOA Process:
  • You’ll be the liaison between our customers and their HOAs—submitting applications, following up relentlessly, and clearing any roadblocks like a pro.
  • Be the Customer’s Hero:
  • From engineering and permitting to installation and interconnection, you’ll keep customers in the loop, answer their questions, and make sure they always know what’s next.
  • Stay Ahead of the Curve:
  • Track deadlines, keep projects on schedule, and communicate like a boss so nothing falls through the cracks.
  • Solve Problems Before They Exist:
  • Anticipate issues, handle challenges with a smile, and always find a way to say, “We’ve got you covered.”

What You’ll Bring to the Table

  • A knack for clear, friendly communication—you can explain complex processes in simple terms.
  • Follow-up game on point—you never leave a customer hanging.
  • Strong organizational skills to juggle multiple projects without breaking a sweat.
  • A natural problem-solver who loves turning “uh-oh” moments into “all good!”
  • Proficiency with tech tools like CRM platforms, email systems, and Microsoft Office.
  • Familiarity with HOA or permitting processes (a plus but not required—we’ll teach you!).
  • A team-first mindset with the confidence to own your role
  • Bilingual in English and Spanish? Even better!

What’s in It for You

  • Competitive pay + performance bonuses—your hard work gets noticed.
  • Health, dental, and vision coverage because your well-being matters.
  • Paid time off and holidays so you can recharge.
  • Growth opportunities in a booming solar industry—we promote from within.
  • A fun, dynamic team culture where collaboration and positivity fuel our success.

The chance to make a real difference for families and the planet every single day.

About Terra Energy

At Terra Energy, we’re on a mission to power homes with the sun while delivering an unforgettable customer experience. We don’t just install solar panels—we build relationships, trust, and a brighter future. Our team thrives on innovation, accountability, and an obsession with customer success. If you’re looking for a career where your voice matters, your ideas make an impact, and your work powers change, you’ve found it.