Senior Field Service Technician
About Terawatt Infrastructure
Terawatt Infrastructure is the leader in financing, developing, and operating electric vehicle charging solutions. Our mission is to power electrified fleets with the most reliable network of charging centers. With increasing demand for electric vehicles, we are facing a once-in-a-century technology transition. The market for EV charging infrastructure is expected to grow to $1 trillion by 2040. The nation needs a long-term partner in the inevitable transition to all-electric transportation. At Terawatt, you will join your team in delivering quality end-to-end charging solutions.
At Terawatt, we own, develop, operate, and maintain charging sites and operational solutions to form the backbone of commercial EV transport in the U.S. We execute humbly and with urgency to provide energy and charging solutions that delight our clients and support the transition to clean, electrified transport.
Impact on Climate Change:
Transportation creates 23% of all greenhouse gas emissions each year. Electrifying transportation is priority #1 to impact climate change. By electrifying fleets, we can mitigate more than 70% of mobility CO2 urban emissions, remove 50% of city air pollution, and help fleet operators meet Net Zero commitments.
We are building a team that represents a variety of backgrounds, perspectives, and skills. At Terawatt, we continuously strive to foster inclusion, humility, energizing relationships, and belonging, and welcome new ideas. We're growing and want you to grow with us. We encourage people from all backgrounds to apply.
Role Description
Terawatt is creating a new asset class of EV charging infrastructure to support the rapidly growing fleet EV market. Working on the forefront of electrification, the Senior Field Engineer will play a critical role in developing an industry leading maintenance and service program for Terawatt customers.
The key function of the Senior Field Engineer will be to maintain, troubleshoot and repair all electrical infrastructure equipment from the incoming utility switchboard to the EVSE that provides a mission critical fuel source to our customers. You will develop a robust maintenance program that will directly impact our mission of 97% EVSE uptime. The Senior Field Engineer will work in close collaboration with our internal Engineering, Operations, and Project Development teams.
In this nascent market, our customers’ needs and the available technology are rapidly evolving, requiring a responsive and dynamic set of operations and service offerings. In many cases, customers will be engaging with a charging product for the first time and you will be responsible for defining their experience. You will be able to drive impact by enabling customers to operate their electric fleets more easily, helping their companies transition to low-emission transport.
Core Responsibilities
If a reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please contact people@terawattinfrastructure.com.
Terawatt Infrastructure is an equal-opportunity employer.
Compensation for this role is determined by several factors, including the cost of labor in specific geographic markets, and these ranges are intended to provide a helpful reference. The actual compensation offer will be based on the candidate’s location, skills, level of expertise and experience, and internal equity considerations.
Terawatt Infrastructure is the leader in financing, developing, and operating electric vehicle charging solutions. Our mission is to power electrified fleets with the most reliable network of charging centers. With increasing demand for electric vehicles, we are facing a once-in-a-century technology transition. The market for EV charging infrastructure is expected to grow to $1 trillion by 2040. The nation needs a long-term partner in the inevitable transition to all-electric transportation. At Terawatt, you will join your team in delivering quality end-to-end charging solutions.
At Terawatt, we own, develop, operate, and maintain charging sites and operational solutions to form the backbone of commercial EV transport in the U.S. We execute humbly and with urgency to provide energy and charging solutions that delight our clients and support the transition to clean, electrified transport.
Impact on Climate Change:
Transportation creates 23% of all greenhouse gas emissions each year. Electrifying transportation is priority #1 to impact climate change. By electrifying fleets, we can mitigate more than 70% of mobility CO2 urban emissions, remove 50% of city air pollution, and help fleet operators meet Net Zero commitments.
We are building a team that represents a variety of backgrounds, perspectives, and skills. At Terawatt, we continuously strive to foster inclusion, humility, energizing relationships, and belonging, and welcome new ideas. We're growing and want you to grow with us. We encourage people from all backgrounds to apply.
Role Description
Terawatt is creating a new asset class of EV charging infrastructure to support the rapidly growing fleet EV market. Working on the forefront of electrification, the Senior Field Engineer will play a critical role in developing an industry leading maintenance and service program for Terawatt customers.
The key function of the Senior Field Engineer will be to maintain, troubleshoot and repair all electrical infrastructure equipment from the incoming utility switchboard to the EVSE that provides a mission critical fuel source to our customers. You will develop a robust maintenance program that will directly impact our mission of 97% EVSE uptime. The Senior Field Engineer will work in close collaboration with our internal Engineering, Operations, and Project Development teams.
In this nascent market, our customers’ needs and the available technology are rapidly evolving, requiring a responsive and dynamic set of operations and service offerings. In many cases, customers will be engaging with a charging product for the first time and you will be responsible for defining their experience. You will be able to drive impact by enabling customers to operate their electric fleets more easily, helping their companies transition to low-emission transport.
Core Responsibilities
- Perform advanced OEM testing, troubleshooting, repairs, and upgrades on a wide range of electrical equipment on Electric Vehicle infrastructure and facilities
- Conduct detailed performance testing, including insulation resistance (megger) testing, thermal imaging, torque verification, and overall system evaluations to ensure optimal equipment reliability
- Diagnose and resolve complex electrical and mechanical issues, including ground faults and system performance anomalies
- Lead preventive and corrective maintenance activities, ensuring all site equipment operates safely and efficiently
- Collaborate with the planning and scheduling team to maintain adherence to maintenance schedules and ensure timely, accurate completion of work orders
- Review and interpret site manuals, technical drawings, and schematics to support effective service, troubleshooting, and maintenance operations
- Accurately document all field activities, maintenance actions, and system findings in the work order system, ensuring timely reporting and follow-up with stakeholders
- Provide expert-level service support across installation, commissioning, upgrades, retrofits, replacements, and end-of-life activities
- Build and maintain strong customer relationships by delivering high-quality service, understanding customer needs, and ensuring satisfaction throughout the project lifecycle
- Identify potential equipment failures, implement proactive corrective actions, and provide recommendations to prevent future recurrence.
- Communicate insights and suggestions for product, process, and quality improvements to internal teams to drive continuous operational excellence
- Coordinate and ensure the availability of all required materials, tools, and parts to support service and maintenance activities
- Uphold company safety standards by applying safe work practices, maintaining environmental responsibility, and reporting unsafe conditions or incidents
- Maintain all required safety certifications, training, and continuing education necessary to remain current with industry standards and company requirements
- Support business development efforts by identifying and communicating potential service or sales opportunities encountered in the field
- High school diploma or equivalent
- Minimum 5 years maintenance or electrical experience
- Must have and maintain a valid driver’s license and a safe and acceptable driving record according to company policy
- Knowledge of NFPA & the NEC
- Strong computer skills. Comfort with Microsoft, Google, CMS, and other cloud-based computing programs
- Ability to communicate and function well in a mobile office setting
- Must be reliable, have good initiative, committed, and quality focused
- Active journeyman license
- Bachelor’s degree
- SCADA experience is a plus
- Strong mechanical background
- Prior/existing CPR and first aid certification
If a reasonable accommodation is required to fully participate in the job application or interview process, or to perform the essential functions of the position, please contact people@terawattinfrastructure.com.
Terawatt Infrastructure is an equal-opportunity employer.
Compensation for this role is determined by several factors, including the cost of labor in specific geographic markets, and these ranges are intended to provide a helpful reference. The actual compensation offer will be based on the candidate’s location, skills, level of expertise and experience, and internal equity considerations.