Bilingual Client Service Rep, Call Center

Customer Support Representative Make a difference for customers—and the planet. Join our Customer Support team and help people navigate energy‑efficiency programs, resolve questions, and get the support they need. If you’re a calm problem‑solver who loves helping others and thrives in a fast‑paced environment, we’d love to meet you. document all interactions in our systems. Work across multiple phone lines and applications ; Promote energy‑efficiency programs and identify eligibility for customers. Resolve inquiries about products, services, billing, applications, and rebate checks. Support the team —assist Program Managers, Energy Engineers, and Energy Advisors. Communicate across channels (phone, email, chat/alternative media) to meet customers where they are. Schedule appointments, conduct surveys, and share program offerings with qualifying customers. Log data meticulously to maintain an up‑to‑date customer database. Contribute to continuous improvement by offering recommendations to address complaints and enhance service. 1–2 years of customer service (call center or customer support experience a plus). ~ Math comfort (fractions, percentages, ratios) for everyday customer scenarios. ~ Tech‑savvy: proficient with Microsoft Word, Excel, Outlook; accurate data entry in tracking systems/databases. ~ Team player who builds positive relationships with customers and colleagues. ~ Bilingual (English/Spanish) highly preferred. High school diploma or equivalent (Associate’s degree preferred). Knowledge of program parameters and service levels for energy‑efficiency offerings. Experience identifying and resolving project application issues with customers and trade allies. Fast‑paced, customer‑focused environment with clear goals and supportive leadership. Monday through Friday 8am to 5pm CST Opportunity to help customers save energy and money —and contribute to sustainability. Collaborative team culture with clear processes and growth opportunities. Training and tools to help you succeed from day one. This is a Contract to Hire position based out of San Antonio, TX. available for this temporary role may include the following: • Medical, dental & vision • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Employee Assistance Program • Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Dec 18, 2025. We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.