About the Opportunity
The organization is a mission-driven industry group focused on transportation decarbonization and clean air for all. For over 30 years, its mission has been to develop, assess, and implement large-scale, zero-emission transportation solutions to mitigate climate change and support economic growth. The organization works with businesses, organizations, governments, and communities to create real-life impact toward clean air and equitable access to clean transportation for all. The organization provides scientific, technical, and policy support for regulatory development and clean technology and infrastructure acceleration.
About the Role
The Head of Operations runs several concurrent workstreams at once - systems and platform initiatives, cross-functional projects, and day-to-day department operations. This role exists to turn that workload into real, well-structured projects and run them to completion: standing up project plans in Monday.com, sequencing dependencies and milestones, and managing execution without needing to be told what's next.
This is a hands-on project and program management role, not a strategy or governance role. The right person takes a project, a program, or an ambiguous ask and runs it to done - scoping it, building the plan, managing dependencies, and driving it through execution - without needing it managed for them. This role is funded as an internal operations function, but the skills required are the same skills the organization deploys on billable client programs. Depending on organizational need, this person may be temporarily disbursed onto programs to support billable project or program management work, so real program management experience - or a strong working knowledge of how the organization's programs are structured and delivered — is essential, not a nice-to-have.
What You'll Own
Project Execution & Tracking
Take ownership of assigned internal projects and programs from intake through close-out, keeping each one moving without daily direction
Translate the Head of Operations' initiatives into fully structured Monday.com projects - defined phases, tasks, owners, dependencies, and milestones — not just status trackers
Break ambiguous or loosely defined asks into clear tasks, owners, and deadlines
Map dependencies and identify critical-path milestones so plans reflect how the work actually has to sequence, not just a task list
Flag risks, blockers, and dependencies early, and know what belongs in the tracker versus what needs to be raised immediately
Keeping the Head of Operations Organized
Support with meeting prep, recaps, and follow-through on action items
Consolidate the status of multiple in-flight projects into a clear, regularly updated view
Keep all operations projects tracked in Monday.com and connected to the operations dashboard
Draft correspondence, meeting agendas, status updates, and internal communications as needed
Keep Microsoft Teams and shared workspaces organized — channels, files, and follow-ups — so nothing gets lost between meetings
Support with the new Operations SharePoint site creation and keep the information continuously up to date
Support with optimizing Microsoft tools for collaboration and efficient workflows such as Loop, Teams, and copilot
Cross-Functional Coordination
Serve as a point of coordination across the department's functional areas, making sure handoffs between teams don't stall
Help prepare and run recurring check-ins and status reviews with functional leads
Use Teams effectively for day-to-day collaboration — chats, channels, meetings, and file sharing — across a fully remote team
Process & Documentation
Maintain a central library of SOPs, templates, and process documentation
Apply consistent, repeatable steps for how projects are initiated, tracked, and closed out
AI-Enabled Efficiency
Use Claude and Copilot as working tools, not novelties — applying real prompt engineering skill to draft, analyze, automate, and problem-solve faster
Identify where AI tools can remove manual steps from recurring operational work, and build those efficiencies rather than waiting to be asked
Write clear, structured prompts that produce usable output on the first or second pass, for both self-service work and tools built for others
Required Qualifications
5+ years of experience managing projects or programs in a professional services, GovCon, or grant-funded environment - building project plans, sequencing dependencies, and driving execution, not just tracking status
Proven ability to execute independently - you take a task or project with minimal instruction, find your own answers, and get it done without waiting to be told what's next
Strong Microsoft 365 skills (Excel including pivot tables/formulas, PowerPoint, Teams, SharePoint)
Hands-on experience building project plans in Monday.com (or a comparable platform) from scratch - phases, dependencies, milestones, and owners — not just updating an existing tracker
Experience in, or strong working knowledge of, the clean transportation, clean energy, or related mission-driven program space - or comparable program/project delivery in a similarly structured environment - so this person can support client program work if organizational need requires it
Demonstrated use of AI tools (Claude, Copilot, or similar) for real work product - drafting, analysis, automation, or research - with the prompt engineering skill to get reliable results
Excellent written and verbal communication - comfortable drafting correspondence and updates for an executive audience and presenting to a large group and leading meetings.
High discretion and ability to handle confidential organizational information
Comfortable working in a fully remote environment, with strong self-management and asynchronous communication habits
Preferred Qualifications
PMP, or equivalent or 3+ years’ direct experience as a PM or PMO in an agile environment
Lean Six Sigma certification
Experience supporting an executive or department lead directly
Experience with dashboarding/BI tools (Power BI or similar)
Prior program or project management experience within clean transportation, clean energy, sustainability, or a federally/grant-funded program environment
Working Style - This Matters As Much As the Credentials
True multitasker: genuinely energized, not overwhelmed, by juggling several active projects at once
Self-starter: genuine go-getter who takes a task with minimal instruction, finds their own answers, and runs - this role reduces the Head of Operations' load, it doesn't create a second thing to manage
Organized by nature: keeps trackers, calendars, and Teams channels current without being asked
Proactive: surfaces problems before they become fire drills
Program-ready: comfortable supporting a direct program with deliverable needs if the need arises and able to ramp into program-specific work quickly
First 90 Days - What Success Looks Like
Independently managing a full slate of assigned operations projects with minimal oversight
Building and running fully structured Monday.com project plans - dependencies and milestones included - for the Head of Operations' active initiatives
Operations SharePoint site developed and greater organizational foundation set for the department’s workflows
Trusted to take a loosely defined problem and turn it into a tracked, moving project on their own
Actively using Claude and Copilot to speed up drafting, analysis, and routine operational work
$85,000 - $97,000 a year
The organization understands that not everyone will match the above qualifications 100%. If your background isn't perfectly aligned but you feel you would be a great addition to the team, the organization would love to hear from you.
The organization is a tight-knit team of world-class innovators, business minds, and change agents who believe passionately in its mission and put the team ahead of self. The organization is committed to the continued development and growth of its employees and invests in your success!
The organization cares about your personal well being as much as your professional success and offers generous benefits to full time employees including: 100% company paid comprehensive health benefits for Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance, Retirement plan with generous company contributions, FSA for Health and Dependent Care, 3 weeks of vacation time in the first year of employment, 11 paid company holidays, paid sick time, paid family leave, and more!
The organization's inclusive environment focuses on making decisions based on merit without regard to race, color, hair texture, gender, religion, age, nationality, social or ethnic origin, sexual orientation, gender identity, gender expression, LGBTQIA+ status, marital status, pregnancy, disability, genetics, veteran status, or any other characteristic protected by law.