Product Manager, EV Customer Experience (Amplify)

Product Manager, EV Customer Experience (Amplify)

Location: Hybrid

Contract Duration- 7 months /W2

Industry: Clean Energy / Electrification / EV Innovation

About the Team

Amplify is an innovation-driven venture focused on accelerating consumer adoption of electric vehicles and electrified solutions. Our mission is to simplify the customer journey by building digital products, services, and partnerships that eliminate friction—from vehicle selection and incentives to installation and grid connection.

If you’re passionate about climate tech, customer-centered product design, and building new solutions in a startup-like environment, this role is for you.

Role Overview

As the Product Manager for Amplify, you will own the end-to-end customer experience—from “EV-curious” to “confident EV owner.” You’ll drive pilot programs, lead customer research, design user experiences, build product requirements, and ensure seamless delivery across digital and physical touchpoints.

This role is ideal for a customer-obsessed product leader who thrives in fast iteration, cross-functional collaboration, and creating AI-enabled consumer-facing experiences.

What You’ll Do

• Lead all customer-facing pilots and experience initiatives for the Amplify platform.
• Conduct customer research and continuous feedback loops to validate pain points and inform product direction.
• Translate insights into product requirements, user stories, wireframes, and go-to-market strategies.
• Collaborate with engineering, design, marketing, operations, and data teams to deliver high-impact solutions.
• Make decisions rooted in first-hand customer insights—not assumptions or third-party research.
• Partner with internal technology and operations teams to align on product vision and platform integration.
• Ensure AI-first product features enhance personalization and engagement.
• Support commercialization efforts and scale-up once pilots demonstrate success.
• Build external partnerships with OEMs and industry partners as needed.
• Map customer data flows and ensure compliance with privacy and security guidelines.
• Manage digital-to-physical transitions (AI chat, home assessments, contractor dispatch, etc.) to ensure a seamless customer journey.

Required Qualifications

• Bachelor’s degree in Business, Marketing, Engineering, Design, or related field.
• 5–8 years of Product Management experience, preferably in B2C digital products.
• Proven success launching, scaling, and commercializing consumer-facing solutions.
• Strong background in user research, service design, and customer journey definition.
• Experience running pilots, working in agile environments, and managing full product lifecycles.
• Excellent communication and stakeholder management skills; comfortable interacting directly with customers.
• Ability to operate in a fast-paced, ambiguous, and innovation-focused environment.

Preferred Qualifications

• Experience in clean energy, sustainability, EV, mobility, or automotive sectors.
• Background with AI, machine learning, or data-driven platforms.
• Experience in regulated industries or enterprise environments.
• Strong understanding of customer data architecture and digital platform ecosystems.
• Experience in program management or commercialization.
• Master’s degree in Business Administration (MBA) is a plus.
• Demonstrated passion for climate tech, electrification, and customer-centered product innovation.