Apply now

Location: Hybrid – Oakland, CA (regular onsite required)

Duration: 12-month contract, with potential extension

Client: A leading energy industry client supported by Swoon

Type: W2 Contract

🔍 Overview

Swoon is supporting a leading energy industry client in launching an innovative grid-edge initiative focused on residential electrification. The team is deploying a new smart panel and EV charger product suite , and is seeking a Product Manager to lead field execution, operational coordination, and go-to-market support throughout 2026.

This role is ideal for someone who thrives in a fast-paced, highly cross-functional environment and enjoys bringing early-stage products from concept to real-world deployment.

🎯 Key Responsibilities

Operational Deployment & Field Execution

  • Support the development and optimization of installation, inspection, and commissioning workflows with internal teams.
  • Coordinate product availability, logistics, and delivery readiness with supply chain teams and external vendors.
  • Ensure all field deployment activities comply with internal standards, safety protocols, and regulatory requirements.
  • Troubleshoot operational issues and escalate risks with recommended solutions.

Customer Journey & Program Enablement

  • Build and maintain a residential customer funnel in partnership with marketing and internal programs.
  • Collaborate with customer programs (EV, home electrification, energy efficiency) to identify eligible customers.
  • Develop program materials, customer journeys, and customer-facing content in collaboration with marketing teams.
  • Act as the day-to-day liaison among customers, installers, and product vendors.

Installer Network Management

  • Establish and manage a trusted network of electricians and installers.
  • Coordinate installer onboarding, training, performance monitoring, and ongoing engagement.
  • Oversee post-installation workflows, customer support processes, and escalation pathways.

Performance Tracking & Continuous Improvement

  • Track and analyze key operational metrics such as installation timelines, customer satisfaction, and support cases.
  • Identify process gaps and recommend improvements to enhance customer experience and operational efficiency.
  • Work closely with product, engineering, and operations teams to refine the deployment strategy.

🧩 Qualifications

Required

  • Strong experience in product delivery, program management, product management, or operations , ideally within energy, electrification, utilities, construction, or related technical sectors.
  • Understanding of utility processes (service planning, permitting, field operations) or ability to learn them quickly.
  • Hands-on experience coordinating field deployments, hardware installations, or contractor/installer networks.
  • Demonstrated experience improving operations, customer support workflows, or field processes.
  • Excellent communication and stakeholder-management skills across both technical and non-technical teams.
  • Highly organized, detail-oriented, and comfortable operating in an ambiguous, fast-moving environment.
  • Ability to travel locally for field visits, installer meetings, and training events as needed.

Preferred

  • Experience with electrification technologies, EV charging, DERs, smart panels, or grid-edge hardware.
  • Prior experience within the energy or utility industry.
  • Bachelor's degree in engineering, business, operations, or a related discipline.