Customer Success Intern - 6 months internship
Sweep is hiring a Customer Success Intern for a 6 months internship, to help us optimize our customer success journey.
Climate change is the defining issue of our time. By empowering companies with technology that helps manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us.
Sweep maps climate and ESG data across an entire business to reduce carbon emissions, improve social and environmental performance, and create audit-ready reports to run the best sustainability programs. Sweep empowers companies to build resilience to global challenges with technology.
Ok, sounds promising. What will I be doing?
As part of our growing Customer Success team, you will be at the heart of our client relationships.
Your role is split between operational client support and active contribution to our strategic customer engagement program (the Roadshow). A great fit if you are people-oriented, organised, have a strong ESG background, and are excited to work in a fast-paced, international environment.
To be more specific, this includes:
Client Support & Content ? Handle inbound client requests (emails, platform-related questions) currently managed by the CSM team Create client-facing content for pooling accounts: webinars, email campaigns, newsletters Help build standardised customer-facing materials (slide templates, guides, FAQs, video content) As you ramp up: take ownership of client calls with guidance from the team Roadshow Operations ? Support the planning and execution of our “Customers’ Voice roadshow” program - a structured customer visit initiative to:
Whether it's analyzing information, drafting content, improving workflows, designing better employee experiences, or supporting distributed teams, you’ll use AI to work faster and smarter. We provide guidance, tools, and best practices so you can get the most out of it.
We’re looking for candidates who already have hands-on experience with AI tools in a professional setting. You should be comfortable using AI to support your daily work, enhance productivity, and create new solutions. If you naturally reach for AI to amplify what you do, you’ll feel right at home here.
That sounds just right for me. What do I need to bring?
Glad you asked. This is who we’re looking for:
Qualifications ?
You will be joining an exciting young business that has the humble ambition to change the world. With a proven track record in starting companies, we’re planning to hit the ground running and have an impact fast. Joining this journey right at the beginning allows you to really help shape our path.
Our hybrid work model, with hiring focussed around our head offices in Paris, London and Montpellier, allows us to balance our personal and professional lives while staying connected and engaged with colleagues and clients.
We’re big believers in creating successful businesses that are good for everyone, including society and the planet. That’s why we have a B Corporation status.
We think this will be the ride of our lives. And maybe yours, too.
Climate change is the defining issue of our time. By empowering companies with technology that helps manage their climate impact, we believe Sweep can make a meaningful contribution to a better future for all of us.
Sweep maps climate and ESG data across an entire business to reduce carbon emissions, improve social and environmental performance, and create audit-ready reports to run the best sustainability programs. Sweep empowers companies to build resilience to global challenges with technology.
Ok, sounds promising. What will I be doing?
As part of our growing Customer Success team, you will be at the heart of our client relationships.
Your role is split between operational client support and active contribution to our strategic customer engagement program (the Roadshow). A great fit if you are people-oriented, organised, have a strong ESG background, and are excited to work in a fast-paced, international environment.
To be more specific, this includes:
- Show clients we care and turn them into Sweep sponsors & advocates
- Collect on-the-ground insights to build CSM action plans
- Feed consolidated market trends into Product feedback sessions
- This will entail, but won’t be limited to, the following activities:
- Contacting customers and organising agendas for the visits ;
- Coordinating with the executive sponsors from Sweep (CEO, CTO, CRO, CDO, VP Product) ;
- Creating (and handling, for some customers), an interview framework ;
- Analysing the results and supporting to design improvement programmes within the CSM organisation, according to customers’ feedback.
Whether it's analyzing information, drafting content, improving workflows, designing better employee experiences, or supporting distributed teams, you’ll use AI to work faster and smarter. We provide guidance, tools, and best practices so you can get the most out of it.
We’re looking for candidates who already have hands-on experience with AI tools in a professional setting. You should be comfortable using AI to support your daily work, enhance productivity, and create new solutions. If you naturally reach for AI to amplify what you do, you’ll feel right at home here.
That sounds just right for me. What do I need to bring?
Glad you asked. This is who we’re looking for:
Qualifications ?
- You’re a recent graduate or final-year student seeking a 6-month internship in business, environmental science, sustainability, or a related field
- Strong interpersonal skills, comfortable in client-facing situations
- Fluent in English (written and spoken) - French is a plus
- Organised, detail-oriented, able to manage multiple workstreams
- String knowledge in ESG / carbon
- Interest in SaaS is a plus
- You are proactive, you are able to notice needs and improvements and the solutions that could be applied, you then take initiatives to implement them
- You like working in a team but you can also be independent to work on diverse tasks
- You are quick on your feet, but when it comes down to it you value quality over quantity
- You have a passion for solving problems, developing the solutions and building products
- You are enthusiastic, self motivated and autonomous
- You're a skilled communicator and collaborator
- You have good interpersonal skills, you can explain complex concepts in a comprehensive way
- You care about our mission to create a better future for all of us
- Being located in Paris and speaking French is a plus
You will be joining an exciting young business that has the humble ambition to change the world. With a proven track record in starting companies, we’re planning to hit the ground running and have an impact fast. Joining this journey right at the beginning allows you to really help shape our path.
Our hybrid work model, with hiring focussed around our head offices in Paris, London and Montpellier, allows us to balance our personal and professional lives while staying connected and engaged with colleagues and clients.
We’re big believers in creating successful businesses that are good for everyone, including society and the planet. That’s why we have a B Corporation status.
We think this will be the ride of our lives. And maybe yours, too.